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AF - Group · 3 weeks ago

Internship Market Research/Customer Experience

, Lansing, MI, 48901, US

Internship

Onsite

Intern

$18/hr - $33/hr

AF Group is seeking an intern to join their Customer Experience team, where you will gain firsthand experience in driving organizational growth and enhancing customer satisfaction. The role involves analyzing customer data, assisting on CX projects, and conducting research to improve the customer experience.

Health CareInformation TechnologyInsurance

Comp. & Benefits

Responsibilities

Analyze customer surveys and call recordings for insights and trends

Assist on CX projects – developing content, scheduling meetings, research and solutioning

Work collaboratively to enhance our CX processes and tools

Assist in monthly report and scorecard creation

Learn the Voice of the Customer tools of the trade

Research customer experience trends and competitive intel

Conduct audits on call recordings and topics for quality assurance purposes

Prepare and deliver presentation(s) on assigned topic(s)

Attend unit, departmental, and corporate meetings as assigned

Show learning and both personal and professional growth and understanding of responsibilities

Gain an understanding of how the company and business works

Show punctuality, professionalism, and a positive attitude when completing assignments

Manage multiple deadlines

Complete miscellaneous assignments as assigned

Uses company software applications to complete assignments

Maintain confidentiality

Respond to internal and external customer inquiries

Qualification

ExcelData analysisPresentation designInternet researchProofreadingMathematical computationsOral communicationWritten communicationProject managementConfidentiality

Required

Have status as a junior or senior as of the end of the spring term (or be enrolled in an applicable graduate program)

Hold a cumulative grade point average of 3.0 or better as of the most recent grading period

Be able to work full-time during normal business hours for this summer

Be available to begin employment between mid-May and mid-June

Currently enrolled and active in any educational degree program that aligns with our various businesses

Excellent oral and written communication skills

Excellent working knowledge of computers and company standard software

Ability to proofread documents for spelling, grammar and punctuation

Ability to perform necessary mathematical computations

Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making

Ability to exchange information clearly and concisely and to present ideas, report facts and other information

Ability to establish workflows, manage multiple projects and meet necessary deadlines while maintaining composure during stressful situations occurring as a result of workloads and/or deadlines

Ability to maintain confidentiality

Preferred

Previous work experience preferred

Internet research experience strongly preferred

Company

AF - Group

AF Group is a nationally recognized holding company whose affiliated insurance companies are premier providers of specialty insurance solutions offered through independent agents nationwide.

Founded in 1912