Call Center Sales Manager jobs in United States
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Vacatia · 2 weeks ago

Call Center Sales Manager

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience. They are seeking a Contact Center Sales Manager to lead daily operations, inspire a high-performing team, and drive measurable success in a dynamic environment.

E-CommerceMarketplaceResortsTravel

Responsibilities

Oversee daily operations to ensure operational excellence, reviewing production metrics and procedures with the phone room monitor
Translate data into action by providing detailed reports on call center production to track results and business metrics
Energize the sales floor by leading impactful daily meetings that motivate the entire call center staff to do their best and follow procedures with energy
Foster clear communication across the organization, ensuring information is delivered in a clear and timely manner to managers, employees, and customers
Set the standard as a role model for the team, ensuring full compliance with company policies while acting as a visible leader in performance

Qualification

Call center managementTeam motivationPerformance managementTechnical proficiencyEffective communicationBachelor's degree

Required

3+ years previous management experience in a similar environment, with a strong understanding of call center dynamics
A track record of motivating staff to follow procedures with energy and reach maximum production targets
Technical proficiency with industry technologies
Ability to communicate effectively with many types of customers and establish rapport quickly through telephone and personal contact
Bachelor's degree in Business or a related field (or equivalent professional experience)

Preferred

Experience with SPI, BUZZ, and XBP a PLUS

Company

Vacatia

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Vacatia is the resort marketplace for vacationing families, whose mission is to make family vacations better
dateFounded in 2013
location
Mill Valley, California, USA
people-size1001-5000 employees
web-link
https://vacatia.com

Funding

Current Stage
Late Stage
Total Funding
$48.84M
Key Investors
Dustin GillmanJavelin Venture Partners
2021-11-10Series B· $20M
2019-11-15Series Unknown· $10.9M
2015-04-09Series A· $12.24M

Leadership Team

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Caroline Shin
CEO & Co-Founder
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Keith Cox
Board Director
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Recent News

EIN Presswire
Camelot by the Sea Reopens Following Extensive Post-Hurricane Recovery Effort
2026-01-12
EIN Presswire
Vacatia Expands Managed Resort Portfolio with Six New Properties
2025-03-26
PR Newswire
Vacatia Acquires The Berkley Group and Daily Management
2025-01-02
Company data provided by crunchbase