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ATC · 1 day ago

Team Leader-Technology Operations

Pewaukee, WI

Full-time

Onsite

Mid, Senior Level

$128K/yr - $150K/yr

7+ years exp

ATC is a company that values innovation and teamwork, and they are seeking a Team Leader – Technology Operations to oversee their Service Desk and Technology Operations teams. This role is critical for delivering and supporting technology services, requiring strong leadership and collaboration skills to manage and mentor teams effectively.

Internet

Hiring Manager

Lisa Krueger

Responsibilities

Ensure effective delivery and management of IT/OT services

Oversee Service Desk and Technology Operations teams, defining strategy in collaboration with other leaders

Act as business owner for enterprise CMDB and ITSM, ITAM and ITOM platform

Plan, assign, and monitor work to meet deadlines and service levels

Track work status and provide regular updates and metrics to management

Communicate proactively with stakeholders and manage expectations

Review and approve production change requests per ATC change management processes

Conduct weekly team meetings and coach, mentor, and manage performance of direct reports

Maintain on-call status and participate in departmental on-call rotation

Stay current on industry developments and identify opportunities to apply technology to business activities

Qualification

IT/OT infrastructureService Desk managementITIL familiarityCOBIT familiarityProject management methodologiesCollaboration skillsCommunication skillsTime management skills