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International Rescue Committee · 1 month ago

Officer, Global Internal Communications

New York, NY HQ USA

Full-time

Hybrid

Mid Level

$70K/yr - $80K/yr

4+ years exp

The International Rescue Committee (IRC) is a leading humanitarian organization responding to the world's worst crises. The Officer, Global Internal Communications will develop high-quality internal content that supports clear messaging across the organization, collaborating closely with various teams to enhance staff engagement and communication effectiveness.

CharityCommunitiesHumanitarianNon ProfitSocial

Responsibilities

Support in translating complex topics into compelling communications for staff that are clear, timely, and grounded in IRC values

Draft, edit, and refine high-quality internal communications on behalf of senior leaders

Develop and maintain FAQs, toolkits, and templates that support managers and leaders in cascading messages effectively

Research and apply creative tools, channels, and content approaches to improve two-way communication

Provide editing and writing support to other departments to ensure consistency and impact in messaging to internal audiences

Promote inclusive and accessible communications, ensuring diverse staff voices are represented

Support the Director, Global Internal Comms with the planning and execution of IRC’s quarterly Global All Staff events, attended by thousands of colleagues across the organization

Coordinate speakers, content, run-of-show, translation needs, and technical logistics in partnership with IT, and the events team

Ensure meetings reflect organizational priorities and surface staff voices, while reinforcing a sense of connection and transparency

Implement, and measure global internal communications campaigns tied to organizational priorities and IRC values

Partner with colleagues across departments to spotlight the work and stories of staff around the world through storytelling, recognition features, and campaigns on IRC’s intranet and other internal channels

Support the Director, Global Internal Comms in maintaining a communications calendar to track and sequence internal messages across key teams and channels

Maintain content on the IRC’s intranet platform (RescueNet) to ensure timely, relevant, and accessible information for global staff

Partner with teams across the organization to ensure updates and resources are surfaced on the intranet, email and Teams in a structured and engaging way

Upload and manage content on the IRC’s intranet (RescueNet), ensuring posts are accurate, accessible, well-formatted, and aligned with IRC voice and values

Format and send internal emails using IRC platforms (e.g., Outlook, MailChimp) to ensure professional, well-timed delivery of key messages

Track project timelines, deliverables, and reviews to ensure communications are executed on time and with cross-functional coordination

Work collaboratively with internal stakeholders to align on dissemination timelines, formatting standards, and publishing workflows across channels (email, intranet, Teams)

Qualification

Professional writingInternal communicationsContent development toolsCrisis communicationsProject managementEditing skillsPolitical acumenAudience engagementFluency in EnglishCollaboration skills

Required

Bachelor's degree in communications, journalism, political science, or a related field required

4–6 years of professional writing and communications experience, preferably in a complex, global organization

Exceptional writer and editor with a strong sense of voice, clarity, and audience

Ability to synthesize complex ideas and information into compelling narratives

Confident communicator with sound judgment and political acumen

Experience managing multiple priorities, timelines, and stakeholders under tight deadlines

Strong understanding of internal communications best practices, including audience segmentation, tone setting, and change communications

Proven ability to maintain discretion and handle sensitive information with integrity and care

Comfortable navigating ambiguity and adjusting communication style or approach based on leadership voice, audience need, and organizational context

Experience using internal digital platforms (e.g., intranet, email tools, Microsoft Teams) to reach and engage distributed workforces

Proficiency in communications and content development tools such as Canva (design), Veed.io (video editing), and DeepL (translation/localization) to support multilingual, multimedia internal communications

Experience formatting, sending, and scheduling internal emails using tools like Outlook and MailChimp (or similar platforms)

Fluency in English required

Preferred

Experience writing for senior leaders, internal audiences, and/or in crisis or change communications is strongly preferred

Familiarity with humanitarian, development, or international issues a plus

Other languages (e.g. Arabic, French, Spanish) a plus

Benefits

10 sick days

10 US holidays

20-25 paid time off days depending on role and tenure

Medical insurance starting at $143 per month

Dental starting at $6.50 per month

Vision starting at $5 per month

FSA for healthcare and commuter costs

A 403b retirement savings plans with immediately vested matching

Disability & life insurance

An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles