COSCO SHIPPING Lines (North America) Inc. · 1 month ago
Cargo Claims Specialist
Secaucus, NJ
Full-time
Onsite
Entry Level
$75K/yr - $80K/yr
1+ years expCOSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage/loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties.
Hiring Manager
Zuoming Lin
Responsibilities
Handle cargo damage, loss, and shortage claims for COSCO SHIPPING’s ocean services
Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions
Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases
Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded
Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters
Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations
Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents
Support internal audits, claims reporting, and system updates as required
Qualification
Required
Bachelor's Degree
Strong analytical, negotiation, and documentation skills
Proficient in MS Office and claims management systems
Ability to manage multiple cases simultaneously
Preferred
1–3 years of experience preferred
Knowledge of containerized shipping operations and maritime liability regimes
Excellent written and verbal communication skills; Mandarin preferred
Prior experience in a global shipping line or P&I Club preferred
Benefits
Comprehensive health coverage – medical, dental, and vision
Flexible Spending Accounts (FSA) – for healthcare and dependent care expenses
Commuter benefits – support for mass transit and parking
401(k) retirement plan – with a 100% company match up to 6%
Generous Paid Time Off (PTO)
Annual Discretionary Bonus – based on individual and company performance
Company-paid life insurance – with optional additional coverage
Fully covered short-term and long-term disability insurance
Employee Assistance Program (EAP) – confidential personal and work-life support
401(k)
401(k) 6% Match
Health insurance
Life insurance
Paid time off
Vision insurance
Company
COSCO SHIPPING Lines (North America) Inc.
COSCO SHIPPING Lines (North America) Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
BOBBYE WAGNER
EXPORT TRAFFIC COORDINATOR
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