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Luminis Health · 2 days ago

Customer Information Assistant - Part Time - Nights and Weekends

Annapolis, MD

Full-time, Part-time

Onsite

Entry Level

$17.50/hr - $23/hr

2+ years exp

Luminis Health is seeking a Customer Information Assistant to act as the first point of contact for patients, guests, visitors, and staff at the Anne Arundel Medical Center. The role involves greeting and assisting individuals, maintaining a welcoming environment, and providing information while adhering to the organization's core values of Respect, Inclusion, Service, and Excellence.

Health CareMedicalNon Profit

Responsibilities

Meets, greets, and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values

Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort

Answers the phone in a manner that is consistent with the R.I.S.E. values, provides requested information and transfers calls as appropriate within the confidentiality standards

Directs patients and visitors to appropriate hospital departments or services

Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information

Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies

Provides patient transportation as appropriate

Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested

Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service

Supports the registration process at Hackerman-Patz House as needed