New Balance · 5 months ago
Process Improvement Manager, Global Logistics & Customs
Lawrence, MA Distribution Center
Full-time
Onsite
Senior Level, Lead/Staff
$111K/yr - $176K/yr
8+ years expNew Balance is a company that has empowered people through sport and craftsmanship since 1906. The Process Improvement Manager will lead strategic initiatives to enhance operational efficiency and compliance within customs and logistics operations, focusing on optimizing cross-border trade processes and driving continuous improvement across the supply chain.
ApparelConsumer GoodsE-CommerceShoesSporting Goods
Responsibilities
Accountable for end-to-end process transformation across Logistics and Customs
Strategic Leadership of continuous improvement initiatives that align with our organizational goals
Work strategically with other regions to align strategic processes and goals
Shaping the direction of departments in line with our business goals
Working cross functionally to ensure that Logistics/Customs Teams have a full understanding of the goals of the business – both Short and Long Term
Spearhead cross-functional project teams to achieve identified process improvement goals, ensuring alignment with organizational priorities and timelines
Ensuring that the Logistics Team processes allow them to work in an agile manner
Record and communicate changes to processes, ensuring transparency and that all relevant parties are kept informed of updates
Lead global projects focused on optimizing logistics, transportation, and customs clearance processes
Identify and drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies
Analyze supply chain performance metrics to uncover process gaps, risks, or inefficiencies and address these
Partner with global logistics providers, customs brokers, and internal teams to streamline international trade operations
Collaborate with IT and digital transformation teams to enhance trade compliance systems, automation, and data visibility
Develop and deliver training programs to ensure internal stakeholders understand trade requirements and process improvements
Create standardized global SOPs and governance models for logistics activities
Identify potential risks within projects, proactively developing and executing mitigation strategies to minimize disruptions to business operations
Other duties as assigned
Qualification
Required
8+ years of global experience in logistics, international trade, and customs compliance
5+ years' experience as a Process Improvement Manager or similar role
In-depth knowledge of customs regulations, HS classification, import/export documentation, Incoterms, and free trade agreements
Excellent project management, analytical, and stakeholder engagement skills
Ability to work across cultures and time zones in a fast-paced, matrixed organization; able to work independently and build strong working relationships
Systems orientated, proactive, detail-oriented; ability to handle multiple priorities is essential
Advanced computer skills in Microsoft Office (Word and Excel)
Strong analytical and problem-solving skills
Uses sound judgment and takes proactive approach to solve issues
Dynamic communicator. Strong verbal, written and interpersonal communication skills; organizational skills to manage products in a team-oriented environment
Excellent communication and presentation skills. Demonstrated ability to communicate in English, both orally and in writing
Sit/stand and work on a computer for long periods of time; review multiple computer monitors at one time, continuously
Occasional Domestic and International travel may be required
Preferred
Certification in Project Management
Knowledge of Lean, Six Sigma (Green or Black Belt), or Kaizen
Degree in Supply Chain Management, International Business, Logistics, or a related field
Experience with global ERP systems (D365, o9)
Benefits
Three options for medical insurance
Dental
Vision
Life insurance
401K
Online learning and development courses
Tuition reimbursement
$100 monthly student loan support
Various mentorship programs
$1,000 lifestyle reimbursement
4 weeks of vacations
12 holidays
Generous parental leave
Company
New Balance
New Balance is a sports footwear and apparel brand that sells sneakers, shoes, and fitness clothing online and in retail stores.
10001+ employees
H1B Sponsorship
New Balance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (5)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Massachusetts Life Sciences Center
2020-10-15Grant· $0.08M
Leadership Team
Joe Preston
President & Chief Executive Officer
John Withee
CFO
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase