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Redwood Logistics · 4 weeks ago

Onsite Client Logistics Representative

Graham, NC

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $45K/yr

Redwood Logistics is a leader in the freight tech industry, recognized for its innovative approach to supply chain technology. The Onsite Client Logistics Representative will provide exceptional customer service and oversee daily operational functions for key customer accounts, resolving issues related to transportation and logistics.

Information TechnologySoftwareTransportation

Responsibilities

Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers

Learn and understand our transportation management system(s) and processes that support our customers

Provide exceptional customer service to Redwood’s customers in every interaction

Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management

Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams

Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies

Proactively communicate relevant updates to customers and/or internal teams as needed

Answer all phone calls in a timely manner

Learn and understand system tricks and shortcuts to minimize administrative work

Learn and understand system setup requirements and integration processes that impact our customers

Effectively multi-task and prioritize responsibilities for key customers with varying degrees of difficulty and complexity

Ensure shipments are planned and executed on-time according to customer specification, while being mindful of cost and service

Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly

Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks

Coordinate new carrier on-boarding, capacity, and pricing requests with the Carrier Relations team

Ensuring all shipments are void of any discrepancies prior to audit and invoicing

Administer and facilitate customer and/or carrier portal training as needed

Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers’ needs require support

Qualification

Transportation management systemsCustomer serviceData analysisCarrier complianceEffective communicationTime managementOrganizational skillsTeam collaboration

Required

Ability to think critically and analyze data

Ability to remain calm under pressure and handle a fast-paced environment

Effective and proficient written and verbal communication skills

Simultaneous management of multiple tasks

Ability to manage time effectively

Thrive in a team environment, collaborating and helping others

Excellent organizational and time-management skills

Ability to produce internal and customer-facing reports that are clean, accurate and relatable

Ability to effectively coordinate with multiple team members and across departments on joint-tasks such as reporting, project operations, and compliance

Ability to work autonomously