AutoDS - Automatic Dropshipping Tools · 4 days ago
Technical Customer Support Agent
United States
Contract
Remote
New Grad, Entry LevelAutoDS, recently acquired by Fiverr, is revolutionizing the eCommerce world by providing innovative tools for online sellers. They are seeking customer-oriented and tech-savvy Customer Support Agents to manage user inquiries and provide expert technical support while ensuring high standards of service.
E-CommerceE-Commerce PlatformsRetailSaaS
Responsibilities
Manage incoming online chats and support tickets
Identify and assess customers’ needs to ensure satisfaction
Build trust and rapport with customers through open and clear communication
Provide accurate, complete, and timely information using appropriate methods and tools
Handle complaints, provide effective solutions and alternatives within set timeframes
Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
Document customer interactions thoroughly to maintain accurate records and assist internal teams
Follow all communication procedures, guidelines, and policies
Go the extra mile to engage and delight customers
Qualification
Required
Proven customer support experience (technical preferred)
Strong technical aptitude, with eagerness to learn new platforms and tools
Familiarity with CRM systems and standard support practices
Excellent communication and presentation skills in English (spoken and written)
Customer-focused, adaptable, and able to handle a range of personalities and situations
Strong multitasking abilities, with excellent time management and prioritisation skills
Ability to work full-time within assigned shift patterns, with occasional flexibility if required
Ability to work under a b2b contract
Fully remote role—requires a reliable computer and a stable internet connection
Preferred
Experience in eCommerce, dropshipping, or SaaS environments
Familiarity with Shopify, eBay, Amazon, and other major selling channels
Previous experience working remotely or with international teams
Company
AutoDS - Automatic Dropshipping Tools
AutoDS is the leading all-in-one dropshipping tool for eCommerce sellers of all experience levels.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-07-31Acquired
Recent News
Fast Company
2024-05-23
Company data provided by crunchbase