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Cardinal Group Companies · 2 days ago

Analyst, Utility Billing Operations

Denver, CO

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

Cardinal Group Companies is seeking an Analyst for their Utility Billing Operations. The Analyst will oversee the utility billing and bill pay functions for assigned communities, ensuring accuracy and satisfaction for clients and residents while collaborating with various teams for effective operations.

LeasingProperty ManagementReal EstateReal Estate Investment

Growth Opportunities

Responsibilities

Manage resident utility billing cycles for all assigned properties and ensure the accurate and on-time billing of residents

Assist with the implementation and on-boarding process of communities transitioning to Cardinal Group’s utility billing platform

Collaborate with third parties to ensure all data is received, audited and uploaded appropriately into Cardinal Group’s utility billing platform

Process monthly utility billing for assigned portfolio of communities

Monitor sites for missing utility invoices, including their retrieval and the submission required for timely processing of monthly utility billing

Respond to resident inquiries, providing explanation and support for all resident customer service needs

Ensure all billing and allocation methods comply with both jurisdictional regulations and lease terms for assigned communities, performing research as necessary

Respond to inquiries or support needs from community managers, portfolio managers, or other Cardinal Group on-site or HQ team members

Compile and maintain periodic recovery analysis reports at community and portfolio levels

Perform research and analysis in support of recovery statistics. Devise remediation plans if required

Articulate complex billing scenarios and calculations across a wide spectrum of audiences

Assist with establishing and documenting SOPs, workflows, training, and success metrics necessary to operate Cardinal Group’s utility billing platform at scale

Other tasks, as assigned by the Manager

Qualification

Utility billing operationsYARDIReal estate knowledgeGAAP knowledgeProperty management softwareMicrosoft ExcelCommunication skillsTime managementTeam playerAdaptability

Required

3-5 years' experience in utility billing operations

Working Knowledge of generally accepted accounting principles (GAAP), and their proper application within the property management and real estate industries

Strong Working knowledge of the real estate and property management industry, especially with regards to utility billing management, current providers in the space, and the operational impact of utility billing and utility management

Working knowledge of property management accounting software

Strong working knowledge of Microsoft Word, Excel and Google Suite

Ability to read, analyze, articulate and compile financial reports

Ability to work independently as well as utilize appropriate escalation protocols

Excellent interpersonal skills and willingness to assist with additional tasks, including improving the company's utility billing and management platforms

Excellent time management and business correspondence skills

Ability to work as a team player and respect those you work with

Ability to embrace change and new ideas