Convene · 3 weeks ago
Audio Visual Event Technology Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
4+ years expConvene Hospitality Group is a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The AV Technology Manager will be responsible for managing AV operations at a new event venue, ensuring a premium tech-enabled hospitality experience while leading a team and collaborating with sales and production teams.
Commercial Real EstateCoworkingDigital MediaEvent ManagementEventsHospitalityVirtual Workforce
Responsibilities
Provide and manage all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events
Work collaboratively to deliver an excellent meeting, conference, and workday experience
Oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
Provide consultative support to technology sales for client programs
Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
Attend planning and pre-production meetings
Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc
Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
Assist in any areas of daily operation
Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
Participate in collaborative project efforts with both the technology team and other departments
Participate in employee appraisals
Mentor AV Specialists to provide a consistent level of customer service
Interview and hire prospective candidates for all positions in the department
Review and stay current on all departmental SOPs on a quarterly basis
Responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager
Review P&L/General Ledger reports for department/location, ensuring accuracy
Approve and submit vendor invoices to Accounts Payable in a timely fashion
Participate in the annual budgeting process for team member’s location
Maintain and uphold Convene’s cultural standards
Perform other duties as requested by management
Qualification
Required
4+ years of experience in managing IT and AV equipment, as well as computer software systems
Proven experience in leadership roles, including leading team members
Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
Understanding of Crestron control and hardware endpoints
Basic knowledge of data networking principles, architecture, and applications
Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers
Ability to lead and manage team members effectively, collaborating with internal and external clients
Flexible, long, and weekend hours sometimes required
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Ability to climb and work on a ladder for lengthy periods of time
Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
Lighting: Up lights, GOBOs, Basic dimming
IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
Control: Familiarity with Crestron control systems and associated hardware
Preferred
Customer service or hospitality experience preferred
Familiarity with CRM applications
Benefits
Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
Company
Convene
Convene is a hospitality company that designs places to meet, work, and host events.
501-1000 employees
H1B Sponsorship
Convene has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (4)
2022 (7)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$281.55MKey Investors
ArrowMark PartnersBrookfield Property PartnersConversion Ventures
2022-07-12Series Unknown· $1.05M
2018-07-10Series D· $152M
2017-05-01Series C· $68M
Leadership Team
Ryan Simonetti
CEO & Co-Founder
Recent News
2025-09-17
Company data provided by crunchbase