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TransPerfect · 1 month ago

Client Services Associate

Portland, Oregon Metropolitan Area

Full-time

Onsite

New Grad, Entry Level

TransPerfect is seeking a Client Services Associate to join their team. In this role, you will be the main point of contact for clients, coordinating projects and ensuring smooth operations from start to finish.

Language LearningService IndustryTranslation Service

Responsibilities

Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable, initiate some project specifics to set the production team/individual project up for success

Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Serve as the central point of contact for and liaison between external client contact and internal production staff

Set and fulfill client expectations

Comply with all ISO regulations, processes and procedures

Potentially troubleshoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor