ADB SAFEGATE · 1 month ago
Customer Quality Manager
Columbus, OH
Full-time
Onsite
Senior Level
5+ years expADB SAFEGATE is a company focused on innovation and operational excellence. The Customer Quality Manager leads a dedicated team to resolve customer quality issues and drive continuous improvement in processes, ensuring effective root cause analysis and governance of warranty decisions.
Aerospace
Hiring Manager
Wendy Taylor Loeser
Responsibilities
Establish and grow a high-performing team of Root Cause Analysis (RCA) Engineers and Return Material Authorization (RMA) Handlers. Define roles, recruit talent, and foster ongoing development to ensure the team’s long-term success
Take the lead in shaping and continuously improving the company’s customer claim handling and root cause analysis processes (e.g., 8D methodology). Identify gaps, introduce best-in-class practices, and ensure robust tools, templates, and workflows are in place
Champion a culture of structured problem-solving and ongoing improvement across all sites
Coach teams, challenge current approaches, and implement lessons learned to continuously improve tools, templates, meeting structures, and role definitions
Coach and challenge claim process stakeholders throughout the process—on both content and structure—to increase the company’s maturity in problem-solving year on year
Guide and moderate global 8D review meetings, maintaining focus and productive discussion
Assume 8D leadership until root cause and drive case resolution with Solution Owners
Challenge 8D team leaders and management on decisions and directions as needed
Compile and distribute meeting agendas, ensuring all required attendees are present
Document decisions and actions, communicate them promptly, and ensure follow-up
Maintain an overview of all major quality cases reported by internal and external customers
Guide unresolved issues into the established complaint handling process
Ensure all major issues are addressed appropriately (using the 8D method, with proper reporting, ownership, and team setup) at both global and local levels
Ensure each site operates an effective local quality cockpit to address all issues, including minor ones, and coach local Quality Managers in managing them
Liaise with other departments, or delegate this to 8D teams, to facilitate progress and resolution
Lead a team of Root Cause Analysis (RCA) Engineers and Return Material Authorization (RMA) Handlers in hands-on investigations of claims and returns
Compile and review RCA reports to ensure clarity, accuracy, and actionable outcomes
Act as claim governance to ensure accurate data and sound warranty decisions
Qualification
Required
Bachelor's degree in Engineering, Quality Management, or related field
5+ years' experience in quality management within a manufacturing or OEM environment
Strong knowledge and hands-on experience with the 8D methodology and root cause analysis
Proven ability to lead teams and coach cross-functional groups
Excellent communication, facilitation, and problem-solving skills
Experience with customer claim processes, complaint handling, and warranty decision-making
Must be fluent in English
Benefits
Health benefits
Company
ADB SAFEGATE
ADB SAFEGATE is a provider of solutions that boost efficiency, improve safety, raise environmental sustainability.
1001-5000 employees
H1B Sponsorship
ADB SAFEGATE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-15Acquired
2017-01-01Private Equity
Leadership Team
Laurent Dubois
Chief Executive Officer
Recent News
Company data provided by crunchbase