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Caesars Entertainment · 1 month ago

Account Development Host (Harrah's Metropolis, Illinois)

Metropolis, IL, United States

Full-time

Onsite

Mid Level

$44K/yr - $44K/yr

3+ years exp

Caesars Entertainment is a leading hospitality and entertainment company, and they are seeking an Account Development Host for their Harrah's Metropolis location. The role involves developing and maintaining relationships with clients, ensuring a seamless customer experience, and actively participating in various marketing initiatives.

Food and Beverage

Responsibilities

Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases

Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned cities

Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team

Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty

Responds to and consistently meets the needs of clients

Supports and cultivates new ideas and methods to deliver business solutions

Identifies ways to increase efficiencies or improve product or service

Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

Prepares project plans that aid in moving project forward

Must be knowledgeable of all happenings on property and in market

Keeps track of existing products/services and/or progress on new initiatives

Develops skills to handle increasingly complex matters

Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy

Politely gives consistent, timely and accurate information and finds answer when unsure

Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation

Qualification

Customer service experienceAccount management experienceMicrosoft Desktop proficiencyCommunication skillsInterpersonal skillsSystematic mindsetSales excellencePassion for serviceInfluenceMarket awarenessDriveProfessional excellenceDetail oriented

Required

Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases

Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned cities

Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team

Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty

Responds to and consistently meets the needs of clients

Supports and cultivates new ideas and methods to deliver business solutions

Identifies ways to increase efficiencies or improve product or service

Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

Prepares project plans that aid in moving project forward

Must be knowledgeable of all happenings on property and in market

Keeps track of existing products/services and/or progress on new initiatives

Develops skills to handle increasingly complex matters

Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy

Politely gives consistent, timely and accurate information and finds answer when unsure

Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation

Must be able to be mobile enough to move without restriction throughout the casino, up and down stairs frequently

Must be able to walk and stand for long periods of time

Must be able to operate a computer

Must be able to see to operate a computer screen and verify customer bonus point/comp accounts

Must be able to tolerate noisy, stressful environment

Must be able to lift a minimum of 20 pounds

Must be able to hear to respond to P.A. system, radio, etc. Can be augmented with a hearing aid

Must be able to use telephone and radio to communicate during entire shift as needed

Ability to think independently in making decisions to maximize customer service experience and program profitability

Ability to effectively manage time and perform multiple tasks simultaneously

Must be proficient with customer Point-of-Service systems

Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences

Excellent interpersonal skills required

Must have excellent oral and written communication skills

Must be able to listen and respond to visual and aural cues

Preferred

Three to five years experience casino/hotel, customer service, host or other account management experience preferred (Luxury service experience preferred)

College degree or equivalent experience preferred but not required

Proficient in Microsoft Desktop

Must be detail oriented and thorough

Must have excellent communication skills and flexible working hours

Total Compliance with all Internal Controls and Policies as required