Coosa Valley Credit Union ยท 3 weeks ago
Contact Center Representative
Rome, GA
Full-time
Onsite
Entry Level
1+ years expCoosa Valley Credit Union is excited to announce an opening for a Contact Center Representative within our Contact Center. The role involves assisting members with their financial inquiries, providing product information, resolving issues, and enhancing the member experience through personalized service.
Banking
Responsibilities
Assist members and potential members with their telephone requests, offering a friendly and personalized approach to service
Provide detailed information about products and services, helping members make informed decisions that best meet their needs
Resolve issues within your authority efficiently, while referring more complex matters to supervisors with thorough recommendations
Identify cross-sell opportunities and offer additional services to enhance the member experience
Ensure accurate and up-to-date maintenance of member account information within the computer system
Prepare and manage required reports with precision and attention to detail
Collaborate with other departments to streamline processes and provide a seamless member experience
Maintain a high standard of service quality, striving to exceed member expectations with every interaction
Stay knowledgeable about credit union products, policies, and procedures to provide accurate and helpful assistance
Support team initiatives to achieve departmental goals and contribute to the overall success of the Contact Center
Perform additional duties as assigned with enthusiasm and a positive attitude to ensure smooth operations and member satisfaction
Qualification
Required
1-3 years of related experience in a similar role
High school diploma or GED required
Proven ability to build strong relationships through frequent interaction with internal teams and external partners
Skilled in resolving first-level conflicts and soliciting cooperation to achieve shared goals
Experienced in handling sensitive discussions requiring a high degree of confidentiality, discretion, and professionalism
Strong communication skills, with the ability to navigate complex conversations using diplomacy and tact
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401K w/ employer match
Life Insurance (2x Salary) - Employer Paid
Tuition Reimbursement
Paid Time Off
Health Time
Flexible Spending Account (FSA)
& much more!
Company
Coosa Valley Credit Union
Welcome to Coosa Valley Credit Union! "We Care" and "We Treat You Like Family" are two core values that differentiate us from banks and other financial institutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Saunders Jones III
Chief Lending Officer
Company data provided by crunchbase