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Carter Bank · 1 day ago

Branch Manager III- Raleigh Atrium

Raleigh, NC

Full-time

Onsite

Mid, Senior Level

Carter Bank is seeking a Branch Manager III who will develop, expand, and maintain business relationships while overseeing branch associates. The role requires leadership in driving revenue growth, ensuring customer satisfaction, and adhering to banking policies.

BankingCredit CardsFinanceFinancial Services

Responsibilities

Lead, manage, and develop a branch team of direct reports with high complexity and risk in retail banking branch

Drive branch revenue for a branch with high core deposit and loan balances or a branch in a market with potential for high core deposit and loan balance growth, through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners

Lead and participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand

Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools

Actively participate in executing the branch's strategic plan to grow core deposits and loans, fee income

Oversee branch associate action planning, sets expectations, and assesses performance

Maintain a high level of employee morale to minimize turnover and maximum customer service satisfaction

Responsible for ensuring deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and services

Oversee the quality of consumer and business products sales and servicing

Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)

Oversee the quality of customer service and relationship management actions and decisions

Consistently deliver exceptional customer experiences

Assure safety and wellness standards are in place and practiced consistently and effectively

Responsible for branch operations effectiveness by setting expectations for all branch associates

Oversee adherence to the bank and regulatory policies and procedures

Assure systems and facilities are maintained

Collaborate with internal partners to identify areas of opportunities and areas of improvements

Effectively responds to issues, errors and complaints

Demonstrate and oversees the effective and consistent application of performance and talent management processes

Consistently demonstrate adaptability and serve in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives

Responsible for originating consumer and small business lending, for existing and new customers

Assist customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan

Works with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions

Review reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management

Responsible for processing override approvals for transactions as needed

Responsible for onboarding new associates with planning, oversight, and training

Coach and mentor branch associates

Qualification

Customer service experienceBusiness development experienceRelationship managementLeadership capabilityBanking industry knowledgeStrategic planningStaffing managementNegotiation skillsMath skillsComputer skillsExcel proficiencyWord proficiencyPowerPoint proficiencyCommunication skillsPresentation skills