Current Lighting · 1 month ago
Customer Service Associate II
Greenville, SC, US
Full-time
Hybrid
Entry, Mid Level
$20/hr - $25/hr
2+ years expCurrent Lighting is an innovative company focused on sustainable advanced lighting solutions. They are seeking a Customer Service Associate II to provide support to Sales Representatives, Agents, and Customers, ensuring the best possible customer experience and satisfaction.
CommercialElectronicsEnergy EfficiencyLightingManufacturing
Responsibilities
Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution
Ensures correct information is received, captured and processed
On going training understanding company’s products and their applications as well as being aligned with the company’s market strategy and our company guidelines
Work is performed under moderate supervision and measurable performance indicators
Qualification
Required
A two-year college degree or an equivalent combination of education and experience is required
Excellent telephone and communication skills are a must
PC skills require working knowledge of Microsoft Word, Power Point, and Excel programs
Self-starter, able to adapt in fast paced environment Working knowledge of SAP
Work closely with multiple departments to ensure quick solutions to any customer request
Use data to drive correct decisions, clarify priorities and optimize adherence to comply to quick resolution
Driven to produce measurable results and continuous improvement
Preferred
Two (+) years of business experience with significant exposure to Customer Service is preferred
Prior experience and/or willingness to work with team members that are not co-located
Sound knowledge of the company's products and services
Experience with data analysis and spreadsheet tools
Familiarity with SAP, QuickBase, Power BI, and Salesforce
Benefits
Paid Company Holidays
A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
401(k) retirement program with a fully vested immediate company match
Flexible Spending Account options for pre-tax employee allocations
Company
Current Lighting
At Current, we are Always On and working to improve lives with the industry’s most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers’ needs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-06Acquired
Leadership Team
Steven Harris
President and CEO
Chip Taylor
Chief Commercial Officer (CCO)
Recent News
Company data provided by crunchbase