Webster Bank · 1 month ago
Associate, Collections
CT Southington
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrWebster Bank is a leading commercial bank focused on helping individuals, families, and businesses achieve their financial goals. The Associate, Collections will work on reducing delinquency in residential and consumer loan products through various communication channels and collection strategies.
Banking
Responsibilities
Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing
Communicate in a professional, ethical and empathetic manner to resolve the delinquency
Seek Quality Right Party (QRPC) during any established contact with the Borrower
Discuss the financial difficulties causing the delinquency
Determine (1) Reason for Default (RFD), (2) whether their hardship is temporary or permanent, (3) property occupancy status, (4) Ability to repay the Delinquency
In each QRPC, achieve one or more of the following outcomes: Collect past due payments, Accept a Promise to Pay or short-term Repayment plan, Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions
Institute skip tracing efforts as needed and maintain accurate, complete records of same
Handle the mailing of automated written Collection communications to the borrowers as assigned, including one or more of the following: Mild, Medium and Strong letters, EIL letters, 60 Day Letters ensuring prompt and accuracy of the communication
Prepare and mail periodic non automated Collection communications to the borrowers as assigned, including one or more of the following: 45 Day letters packages, State specific Default letters ensuring prompt and accuracy of the communication
Handle payment reversals related to drafts and checks returned NSF
Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts
Qualification
Required
Excellent verbal communication skills
Well developed knowledge, skills, and techniques relative to the collection of past due Residential and Consumer loan products
Ability to conduct non-automated calling and letter campaigns targeting assigned levels of delinquency
Ability to prepare litigation referral packages and multi-state default preparation
Ability to ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
Ability to work assigned call queues and call campaign lists to timely completion
Ability to communicate in a professional, ethical and empathetic manner to resolve the delinquency
Ability to seek Quality Right Party (QRPC) during any established contact with the Borrower
Ability to discuss the financial difficulties causing the delinquency
Ability to determine Reason for Default (RFD), whether their hardship is temporary or permanent, property occupancy status, and ability to repay the Delinquency
Ability to achieve outcomes such as collecting past due payments, accepting a Promise to Pay or short-term Repayment plan, and discussing or recommending alternate options for resolving the Delinquency through Loss Mitigation
Ability to institute skip tracing efforts as needed and maintain accurate, complete records of same
Ability to handle the mailing of automated written Collection communications to the borrowers as assigned
Ability to prepare and mail periodic non-automated Collection communications to the borrowers as assigned
Ability to handle payment reversals related to drafts and checks returned NSF
Ability to support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts
Preferred
Candidates with prior knowledge of the bank's core lending systems [MSP,, Signature, Salesforce etc.] preferred
Knowledge of Investor and Insurer Default Servicing Guidelines preferred
Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred
Experience in direct collection of residential, consumer and business loan debt in a banking environment preferred
Benefits
Incentive compensation
Company
Webster Bank
Webster is a commercial bank that provides financial services to corporations, individuals, families, and partners.
Founded in 1935
1001-5000 employees
H1B Sponsorship
Webster Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2022 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$653MKey Investors
Greystone
2025-09-11Post Ipo Debt· $350M
2024-12-02Post Ipo Debt· $303M
2002-10-17IPO
Leadership Team
Neal Holland
Chief Financial Officer
D
Daniel Gioia
Sr. Managing Director
Recent News
Providence Business News
2026-01-16
Hartford Business Journal
2025-11-06
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