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MGC Diagnostics · 1 month ago

Field Service Tech I

Saint Paul, MN, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

MGC Diagnostics is a company focused on providing technical support and service for their systems and products. The Field Service Tech I will be responsible for on-site service, preventative maintenance, and customer support to ensure high levels of customer satisfaction and efficient operations.

Health CareHealth DiagnosticsMedicalMedical Device

Responsibilities

Interface with Field Service Support Team, and Field Service Manager to provide prompt courteous, and effective service support to MGC Diagnostics customer base

Complete documentation of service call and transfer reports to MGC Diagnostics Field Service Support Center

Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information

Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met

Controls service inventories assigned, and ensures all equipment sent to customer is returned

Provide service, and sales management with timely written reports on recommendations, progress and concerns

Fills out and completes all assigned open cases in CRM in a timely (weekly) fashion. Finished expense reports quickly and efficiently in a timely (weekly) fashion

Continually monitors personal expenses maintaining high efficiency and low cost as daily goals

Communicates effectively with service team and dispatch to ensure travel schedule is effective, efficient, and customers are satisfied

Has the proven ability to correct system issues and install the basic system set up for a customer onsite

Complete training as identified by standard operating procedures and procedural work instructions

Regular attendance is an essential job function

Accept all other responsibilities as assigned

Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement

Qualification

Field service experienceTroubleshootingBiomedical EngineeringComputer efficiencyCommunication skillsOrganizing skillsAdaptabilityTime managementCustomer focusProblem solving

Required

BSEE or Bio-med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment

Excellent communication skills

Ability to interact positively under all situations

Trouble shooting and problem-solving abilities

High computer efficiency

Must possess a valid driver's license, have reliable transportation, and be able to travel by air to various locations