Highgate · 1 month ago
Spa Receptionist
San Francisco, CA
Full-time
Onsite
New Grad, Entry LevelHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Spa Receptionist will be the first point of contact for spa guests, responsible for managing reservations and ensuring a seamless and personalized spa experience.
Hospitality
Responsibilities
Welcome guests warmly, providing an attentive and polished greeting upon arrival
Escort or direct guests through their spa journey, ensuring comfort and clarity
Anticipate guest needs and respond promptly to requests, preferences, and concerns
Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products
Maintain a calm, luxurious atmosphere in the reception and retail areas
Manage all spa bookings, confirmations, modifications, and cancellations with accuracy
Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations
Optimize the schedule to maximize therapist productivity and guest satisfaction
Handle guest check-ins and check-outs efficiently, including payment processing and charges
Answer emails, calls, and inquiries promptly and professionally
Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs
Ensure retail displays are immaculate, fully stocked, and visually appealing
Support monthly inventory counts, restocking, and reporting
Promote spa promotions, special packages, and seasonal experiences
Communicate guest information, preferences, or special requests to therapists and spa leadership
Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces
Assist with locker room or facility needs during peak times (as needed)
Participate in daily briefings and contribute to a collaborative team environment
Handle sensitive guest information with confidentiality
Follow all cash-handling policies and financial protocols
Maintain knowledge of spa safety procedures and emergency protocols
Ensure adherence to brand standards, SOPs, and service guidelines
Qualification
Required
Exceptional communication, interpersonal, and guest-service skills
Strong multitasking abilities and comfort working in a fast-paced, serene environment
Proficiency in spa software/POS systems (e.g., Book4Time, SpaSoft, Mindbody, etc.)
Professional appearance and polished demeanor
Flexible availability, including weekends and holidays
Warm, gracious, and naturally service-oriented
Highly organized, detail-focused, and proactive
Confident in recommending services and retail products
Able to remain calm, composed, and guest-focused under pressure
Team player with a positive, solution-oriented attitude
Preferred
Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
Founded in 1988
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase