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Prosum · 3 weeks ago

ServiceNow PPM Implementation Specialist (PM/BA)

Ventura County, CA

Contract

Hybrid

Mid, Senior Level

$55/hr - $60/hr

3+ years exp

Prosum is seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management.

Business Information SystemsConsultingInformation Technology

Diversity & Inclusion

No H1B

Hiring Manager

Heath Hamaguchi

Responsibilities

Lead the end-to-end implementation and configuration of the ServiceNow PPM module

Translate complex business requirements into technical solutions within the ServiceNow platform

Configure core PPM functionalities, including:

Project and Operational Work Tracking

Time Entry and Reporting

Project Intake and Demand Management (Idea/Demand to Project lifecycle)

Resource Management (Demand/Supply Tracking)

Financial Planning and Portfolio Management (as needed)

Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements

Develop functional specifications, process flows, and use cases

Serve as the primary liaison between technical development teams and business stakeholders

Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors)

Drive user adoption by communicating value, addressing pain points, and supporting users through the transition

Create and maintain high-quality documentation for processes and system usage

Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation

Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency

Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance

Qualification

ServiceNow PPM ImplementationBusiness AnalysisProject ManagementServiceNow ConfigurationServiceNow ExpertiseProject Management MethodologiesTraining DevelopmentStakeholder ManagementOperational SupportHealthcare ExperienceServiceNow CertificationsCommunication SkillsDocumentation Skills

Required

Minimum of 3-5 years of experience as a Business Analyst or Project Manager, with a strong focus on enterprise system implementation

Minimum of 2 years of direct, hands-on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite)

Deep understanding of ServiceNow platform capabilities, configuration, and best practices

Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts

Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences

Preferred

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management

Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.)

PMP, PMI-ACP, or other relevant project management certifications

Experience working in healthcare environment

Company

Prosum

Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.

Founded in 1996

El Segundo, California, USA

201-500 employees