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NEOGOV · 4 months ago

Senior Administrative Support Specialist - Public Housing Dept

Albemarle, NC

Full-time

Onsite

Mid, Senior Level

$43K/yr - $67K/yr

2+ years exp

NEOGOV is dedicated to supporting communities and changing lives, and they are seeking a Senior Administrative Support Specialist for their Public Housing Department. This role involves providing administrative support for public housing communities, processing applications, conducting interviews, and maintaining compliance with HUD regulations.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Assist with processing applications for Public Housing, ensuring all documentation is complete and accurate

Conduct applicant and resident interviews, including orientation, zero-income, and continued occupancy interviews

Prepare and distribute recertification notices, packets, and assist residents in completing forms

Provide information regarding community services and resident programs

Support departmental efforts to maintain compliance with HUD scoring systems such as the Public Housing Assessment System (PHAS) and other HUD-required evaluations

Administer and maintain the work order system, ensuring timely tracking, updates, and closures

Maintain departmental files, records, and documentation in accordance with HUD and City policies

Answer incoming calls, greet visitors, and respond to general inquiries; refer complex matters to appropriate staff

Prepare and distribute resident rent statements, late notices, and related communications

Maintain office supplies and equipment; submit requisitions as needed

Process incoming and outgoing mail, including courier and postal deliveries

Maintain a clean and organized lobby and office environment

Safeguard confidential information and ensure compliance with ethical standards

Perform duties across functional areas when needed to balance workload, cover absences, or assist during peak periods

Undertake additional tasks as assigned by management

Performs related tasks as assigned

Qualification

HUD operationsInterviewing techniquesRecordkeepingFile managementHousing software proficiencyOrganizational skillsProfessional interactionBasic mathematical calculationsClear communicationAttention to detail

Required

High school diploma or GED equivalency

Knowledge of federal, state, and local laws, rules, and regulations pertaining to low-income housing

Familiarity with HUD Public Housing operations, occupancy standards, and management practices

Knowledge of interviewing techniques, recordkeeping, and file management

Working knowledge of agency computer systems and housing software

Ability to communicate clearly and concisely, both orally and in writing

Ability to interact tactfully and professionally with residents, applicants, and community stakeholders

Strong organizational skills and attention to detail

Ability to perform basic mathematical calculations related to rents, payments, and reporting

Valid North Carolina driver's license required

Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Must be able to perform medium work exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

Must possess the visual acuity to prepare and analyze reports, operate a computer, tablet, and mobile device, perform mechanical tasks in a technology infrastructure, do extensive reading, and do visual inspections of related technology components