TALENT Software Services · 1 month ago
Business Analyst (Level I)
Miami, FL
Full-time
Onsite
Entry Level
$32/hr - $32/hr
1+ years expTALENT Software Services is seeking a Business Analyst (Level I) to serve as the first point of contact for high revenue clients in the Latam Client Servicing department. The role involves analyzing client inquiries and providing technical support while ensuring effective communication and resolution of requests.
Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency
Responsibilities
CashPro Consultant serves as a seasoned proficient technical liaison between our systems to train, educate and support LATAM clients
Responsible for interfacing with med/high revenue clients
Provides technical systems and software support for modification, implementation, or conversion of business systems
Supports the process of translating business needs into formal Business Requirements deliverables
Acts as liaison between business unit and software, hardware developers, and vendors
Participates in design, development, and implementation of complex applications, or systems, often using new technologies
Serves as a fully seasoned, proficient technical resource
Participates as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations
Work hours are normally 7:00am - 4:00pm EST to cover Brazil work hours
Some US holidays will apply. Ask manger to discuss during interview
Ability to conduct discussions with Clients in a confident manner
Intermediate ability in computer skills
Ability to navigate multiple computer systems while interacting with the customer
Routine accountability is for technical knowledge and capabilities. Typically as an individual contributor
Speak and write fluently in English and Portuguese (Spanish a plus)
Excellent communications skills, and ability to present to an audience
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and backgrounds
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
Comfortable receiving ongoing performance feedback and coaching
Comfortable with ongoing change and learning new technology/processes
Ability to analyze and resolve customer inquiries
Ability to provide positive customer experience through creative solutions
Ability to engage with customers, begin a conversation, build rapport, and handle objections
Hours of operation- Brazil hours 7am-4pm
Minimum of 3 days onsite
Qualification
Required
Portuguese and English required, Spanish a plus
1-2 years Banking/Financial industry experience
1+ years of experience working with customers
Oral & Written Communication
Active Listening
Time Management
Critical Thinking
Relationship Building
Collaborating
Quality Assurance
Problem Solving
Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Fluent Portuguese
Microsoft Office
Strong attention to detail
Preferred
IT degree preferred or substantially equivalent experience
Preferred 3 years minimum experience with technical support or banking services
Speak and write fluently in English and Portuguese (Spanish a plus)
Excellent communications skills, and ability to present to an audience
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and backgrounds
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
Comfortable receiving ongoing performance feedback and coaching
Comfortable with ongoing change and learning new technology/processes
Ability to analyze and resolve customer inquiries
Ability to provide positive customer experience through creative solutions
Ability to engage with customers, begin a conversation, build rapport, and handle objections
Company
TALENT Software Services
Talent Software Services is an IT staffing services company of healthcare and government sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Prashanth Upadrashta
Vice President -Global Operations & Delivery
Dave Iacarella
Owner
Recent News
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