NEOGOV · 1 month ago
Resident Services & Outreach Specialist
Battle Creek, MI
Full-time
Onsite
Entry, Mid Level
$18.75/hr - $27.40/hr
2+ years expThe City of Battle Creek is seeking a Resident Services & Outreach Specialist to enhance the well-being of residents by connecting them with community resources and services. This role focuses on collaboration with various stakeholders to address resident needs and foster a supportive community.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Build and maintain relationships with community service providers to support resident needs
Assist residents in accessing and navigating available community resources
Provide information and support to residents and their families
Collaborate with the Housing Specialist (Asset Manager) and residents to identify service gaps and opportunities
Maintain accurate records of resident interactions, service referrals, and outcomes
Work as part of a team to improve resident satisfaction and community relations
Coordinate and implement activities that reflect residents’ social, intellectual, and physical interests
Tailor activities and access to services to individual resident needs and preferences
Ensure activities are safe, inclusive, and promote participation
Monitor and evaluate the effectiveness of programs and events
Communicate with residents, families, and staff about upcoming activities and events
Support the development and execution of marketing strategies to increase occupancy and resident satisfaction
Build relationships with referral sources and community partners
Provide information and support to prospective residents and their families
Assist with advertising, social media, and event promotion
Track marketing campaign results and recommend adjustments as needed
Stay informed about industry trends and best practices in resident services, engagement, and senior living marketing
Collaborate with staff and volunteers to ensure smooth execution of BCHC programs and events
Participate in staff meetings and contribute to a positive team environment
Qualification
Required
Minimum of 2 years of experience in resident services, case management, community outreach, or a related field
Strong understanding of community resources, social services, and referral processes
Excellent interpersonal and communication skills, both verbal and written
Ability to build trust and rapport with residents, families, and community partners
Strong organizational and time management skills; ability to manage multiple priorities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with social media platforms
Ability to work independently and collaboratively in a team environment
Creative problem-solving skills and a proactive approach to resident engagement
Ability to maintain confidentiality and handle sensitive information with professionalism
Preferred
Associate's or Bachelor's degree in Social Work, Human Services, Gerontology, Marketing, or a related field preferred
Experience working with older adults, individuals with disabilities, or diverse populations is highly desirable
Experience in event planning, community engagement, or marketing is a plus
Certified Aging-in-Place Specialist (CAPS), Social Work licensure, or similar credentials
CPR/First Aid certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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