FreedomPay · 3 weeks ago
IT Operations Coordinator
Philadelphia, Pennsylvania
Full-time
Hybrid
Entry, Mid Level
2+ years expFreedomPay is a fast-paced, high-growth company specializing in global commerce technology. The IT Operations Coordinator will support the IT function through vendor management, operational process development, and light technical support, ensuring efficient workflows within the IT team.
BankingE-CommerceFinTechRetailRFID
Responsibilities
Manage the full lifecycle of IT vendor relationships, including sourcing, procurement coordination, and contract tracking
Maintain vendor records, renewal calendars, and performance expectations to ensure timely renewals and ongoing compliance
Collaborate with leadership on vendor evaluations and cost-saving opportunities
Partner with the IT Manager, who will handle negotiation and new deal execution; this role ensures operational follow-through and ongoing vendor oversight
Create and maintain clear, user-friendly IT documentation, including SOPs, knowledge base articles, and process flows
Establish structured procedures for recurring IT tasks and projects
Support project tracking by documenting milestones, timelines, and key deliverables
Assist the Systems Support team by handling overflow tickets, especially during peak periods or staff absences
Provide light technical support across hardware, software, access management, and troubleshooting
Participate in broader IT projects as needed
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, or a related field
2 - 4 years of experience in IT operations, vendor management, procurement coordination, or similar administrative/technology environments
Strong organizational and project coordination skills, with the ability to track multiple concurrent workstreams
Ability to create clear written documentation and translate complex technical concepts into simple language
Proactive mindset and attention to detail in managing follow-ups, deadlines, and readiness planning
Comfortable with light hands-on IT support in a structured helpdesk setting
Excellent communication skills and the ability to collaborate across teams
Benefits
Medical, prescription, dental and vision coverage
Life Insurance
Retirement Plans with company match
Commission sharing plan
Flexible hybrid working environment
Great parental and other leave programs
Company
FreedomPay
FreedomPay is a white label e-commerce platform for banks, retailers and healthcare organizations to deliver cloud-based user experiences.
501-1000 employees
H1B Sponsorship
FreedomPay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$23.16MKey Investors
TPGCore Capital PartnersGoldman Sachs
2018-10-09Private Equity
2008-12-19Series Unknown· $2.16M
2007-03-13Series D· $6M
Leadership Team
Tom Durovsik
Founder and Chief Executive Officer
C
Christopher Kronenthal
President and Chief Technology Officer
Recent News
Electronic Payments International
2026-01-09
2026-01-09
2026-01-08
Company data provided by crunchbase