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TeleTracking · 3 weeks ago

Director, Operational Excellence & Strategic Programs

Pittsburgh, PA

Full-time

Onsite

Director/Executive

10+ years exp

TeleTracking is the world’s leading integrated healthcare Operations Platform that is Expanding the Capacity to Care. The Director of Operational Excellence & Strategic Programs acts as an enterprise integrator across leadership, strategy, execution, and communication, ensuring organizational priorities are executed responsibly and transparently.

Health CareInformation TechnologyTelecommunications

H1B Sponsor Likely

Responsibilities

Lead the enterprise transformation program for our platform modernization—ensuring vision, priorities, and program outcomes are clearly defined, translated, and executed

Facilitate strategic decision-making with senior leaders; present tradeoffs, dependencies, and recommended paths forward

Maintain and refine the Nova transformation master plan; ensure workstreams are aligned to measurable outcomes and execution guardrails

Act as the “program of programs” owner—managing the coordination and interdependencies of product transformation, monetization, migration, GTM, and services readiness

Drive workstream governance - Own the meeting cadence, governance routines, and recurring alignment touchpoints for executive transformation efforts

Ensure clear accountability across each workstream, with transparent status, risks, mitigation plans, and decision logs

Coordinate cross-functional workstreams: product, engineering, delivery, commercial, legal, monetization, back office

Maintain master roadmap, milestones, and exec-ready program summaries

Conduct bi-weekly progress reporting and alignment cycles

Serve as facilitator between stakeholders (internal + external) including platform partner organizations

Operationalize strategic imperatives into actionable programs and delivery plans

Build frameworks, tools, and templates that support repeatable program execution

Review and coach initiative leaders; monitor performance of multiple enterprise initiatives

Partner with the President to develop SLT agendas, pre-reads, and alignment frameworks

Prepare SLT leaders for decision-making by synthesizing operational and strategic context

Capture decisions, track action items, and ensure follow-through

Help refine leadership decision-making frameworks, balance competing priorities, and mediate sequencing conflicts

Serve as a connective partner for key internal leaders in Product, Engineering, Services, Finance, and Commercial

Advise executives on prioritization, tradeoffs, and sequencing

Facilitate difficult conversations, remove ambiguity, and communicate implications of decisions

Support leadership communications including: Monthly Pulse / executive newsletters, Manager’s meetings, Town Halls / enterprise update cadences

Ensure consistency of message between Marketing, SLT, and transformation programs

Provide change management, readiness analysis, and stakeholder engagement models for transformational initiatives

Lead the client migration program from legacy platforms to new offerings

Manage cross-functional migration approach: technical, delivery, commercial, pricing, contracting, and readiness

Run migration leader touchpoints and maintain risk/action registers

Qualification

Transformation leadershipLean/Six SigmaEnterprise PMO/TMOOperational diagnosticsGovernance developmentChange managementInterpersonal influenceSynthesis of complexityStakeholder engagementProgram execution frameworksDecision-making frameworksRisk managementPerformance monitoringExecutive communicationCross-functional collaboration

Required

10–15 years in transformation leadership, enterprise PMO/TMO, strategic ops, or org-wide execution

Ability to synthesize complexity into direction for various audiences

Strong background in Lean/Six Sigma, operational diagnostics, and structured problem solving

Expert-level interpersonal influence skills

Experience developing operating models and governance for large-scale change

Proven ability to drive clarity through ambiguity and handle sensitive organizational politics

Bachelor's degree in business administration, engineering, operations management, or a related field

PMP

Preferred

Master's degree in business administration, engineering, operations management, or a related field

Lean Six Sigma Black Belt or Master Black Belt certification

Benefits

Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!

Life and AD&D

Flexible Spending Accounts: Medical, Dependent Care, and Transportation

401 (k) Retirement Savings

Tuition Reimbursement

Military Paid Leave (up to 6 months of base salary while on military leave)

Paid Time Off

Paid parental leave

Company

TeleTracking

Glassdoor2.9

TeleTracking Passionate About Optimizing Hospital Operations & PatientFlow.

Founded in 1991

Pittsburgh, Pennsylvania, USA

201-500 employees

http://teletracking.com/

H1B Sponsorship

TeleTracking has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (15)

2023 (8)

2022 (35)

2021 (38)

2020 (18)