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Redwood Logistics · 1 month ago

Client Logistics Lead

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$55K/yr - $60K/yr

5+ years exp

Redwood Logistics is recognized for its innovative supply chain technology and expertise in logistics execution across North America and Mexico. The Client Logistics Lead will drive operational success and support team growth while overseeing customer service functions and mentoring team members, ensuring high-quality service delivery.

Information TechnologySoftwareTransportation

H1B Sponsor Likely

Responsibilities

Support the day-to-day operational execution for multiple customer accounts, ensuring high service levels across key functions such as order management, load planning, appointment scheduling, and issue resolution

Serve as the first escalation point for operational and service-related issues; work cross-functionally to resolve problems quickly and ensure service continuity

Act as a subject matter expert for 4PL operational processes and customer-specific requirements; guide team members on complex scenarios and problem-solving

Partner closely with the Lead to ensure workload distribution, shift coverage, and task prioritization to meet SLAs

Collaborate with customer stakeholders through regular communication to manage expectations, address concerns, and provide updates on key activities or disruptions

Assist in training and mentoring new and existing team members, reinforcing SOPs, customer-specific workflows, and Redwood tools/platforms

Monitor customer KPIs and operational dashboards daily; support Leads and Managers with insights into trends, variances, and opportunities for service improvement

Recommend adjustments to processes or system configurations to improve customer satisfaction and operational efficiency

Assist the Manager or Senior Manager in preparing business review materials or conducting operational health checks

Promote a culture of accountability, professionalism, and proactive communication within the team

Provide support during critical timeframes (e.g., month-end, quarter close, peak seasons) and be available for after-hours escalations as needed

Qualification

Logistics operationsCustomer serviceOperational data analysisTransportation management systemsBilingual EnglishBilingual SpanishConflict resolutionTime managementTeam collaborationProblem-solving

Required

5+ years of experience in logistics operations, transportation, or supply chain, with a strong emphasis on customer service in a 3PL/4PL or freight management environment

Demonstrated ability to think critically and analyze operational data, KPIs, and customer metrics to support continuous improvement

Proven capability to remain calm and effective under pressure in a fast-paced, dynamic environment

Strong customer service orientation with a track record of managing escalations and maintaining high customer satisfaction

Ability to drive results and be personally accountable for completing tasks and delivering team commitments within designated timeframes

Adaptable and responsive to changing priorities, customer needs, and business requirements

Excellent organizational and time-management skills, with the ability to balance multiple tasks and accounts efficiently

Skilled in resolving conflicts and solving complex operational problems proactively

Ability to produce clear, accurate, and meaningful reports for both internal stakeholders and customers

Experienced in coordinating and communicating effectively with multiple team members and cross-functional groups

Comfortable working autonomously while escalating issues appropriately

Strong team player with experience collaborating across teams to achieve shared goals

Solid understanding of transportation modes (LTL, FTL, international), carrier relationships, and transportation management systems (TMS)

Bilingual proficiency in English and Spanish, with strong verbal and written communication skills

Flexibility to support critical operations during off-hours, weekends, or peak volume periods as required

Benefits

Access to experts and resources for your Learning & Development journey

Opportunity for internal mobility

Employee referral bonus program

Employee Resource Groups (ERGs)

Annual fundraising and volunteer events to give back to communities

Paid time off, floating holidays, time off to volunteer and rollover

Paid parental leave

Medical, dental, vision and 401k plans (with match)

Flexible spending account, mass transit and dependent care plans available

Health savings account, with a annual company contribution for plan participants

Short-term and long-term disability; life insurance policies subsidized by company

Additional benefits including pet insurance, accident care, access to legal advice and more

Company

Redwood Logistics

Redwood Logistics is a contract logistics partner that develops web-based solutions for companies of all types.

Founded in 2001

Chicago, Illinois, USA

1001-5000 employees

https://www.redwoodlogistics.com/

H1B Sponsorship

Redwood Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)