Illinois Mutual · 3 weeks ago
Call Center Representative/Customer Service - Onsite
Peoria, IL
Full-time
Onsite
Entry Level
$33K/yr - $34K/yr
1+ years expIllinois Mutual is committed to its core values and is seeking a Policy Service Representative Trainee. This role involves providing customer service through phone calls and requests from policyowners and agents, while being supervised by the Call Center Supervisor.
FinanceFinancial ServicesInsurance
Responsibilities
Manage large amounts of phone calls in a call center environment
Answer customer inquiries by phone, email or written correspondence
Process basic customer requests to include (but not limited to) beneficiary changes, assignments, review of forms and verification of coverage and update policy information accordingly
Develop knowledge and skill base to properly apply company processes and use all systems
Provide accurate, valid and complete information using departmental processes and procedures
Identify and assess customers’ needs to achieve satisfaction
Acquire and demonstrate basic knowledge of all policy types
Properly escalate difficult or complex service situations as necessary
Meet documented, department service level agreements, quality goals and quantity goals
Attend and participate in team and department meetings
Assist other team members as needed
Other duties as assigned that affect the Policy Service department
Qualification
Required
Associate's Degree required
One year of customer service experience required, call center preferred
Possess clear, concise oral and written communication skills
Patient, empathetic and passionately communicative
Customer driven and ability to adapt and respond to differing personalities
Ability to effectively prioritize and monitor work to achieve timely results
Ability to maintain confidentiality and adhere to privacy standards
Ability to learn systems processes and procedures quickly
Ability to maintain professionalism at all times
Ability to multi-task and effectively meet deadlines
Flexible and adaptable to changes
Detail oriented
Strong initiative and solid judgment abilities and skills
Ability to work successfully in a team environment
Proficiency in Microsoft Office Programs
Strong mathematical skills
Preferred
Prior insurance industry experience preferred
Bilingual skills preferred (Spanish)
Ability to Commute: Peoria, IL 61634 (Preferred)
Benefits
Compressed 4 1/2-day work week (Half-Day Fridays)
No monthly premium cost for employee medical, life and disability insurance coverage
Paid time-off accrual, including annual rollover; and paid holidays
Competitive 401(k) plan with immediate vesting on Company contributions
Discounted on-site employee cafeteria
On-site exercise facility and company-provided exercise time
Tuition reimbursement and training incentives
Access to voluntary dental and vision insurance coverage
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Illinois Mutual
Illinois Mutual provides life insurance, disability insurance and financial solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Tarkowski
Vice President of Information Systems / CIO
Recent News
2025-01-14
Company data provided by crunchbase