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Lennox · 6 days ago

SAP CRM Systems Trainer

Richardson, TX

Full-time

Hybrid

Senior Level

$62K/yr - $81K/yr

5+ years exp

Lennox International (LII) is a leading global provider of innovative climate control solutions. The Systems & Process Trainer will equip Commercial Sales and Support teams with the necessary knowledge and skills to effectively use systems and tools, while also developing and delivering training programs tailored to their needs.

Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Innovation Management

Responsibilities

Collaborate with IT and business stakeholders to understand system functionality and processes

Develop engaging, practical eLearning modules and ILT courses tailored to the needs of sales and customer service teams

Deliver impactful training sessions, both virtually and in-person, ensuring participants gain a deep understanding of relevant systems and processes

Customize training programs based on the specific needs of different teams

Leverage extensive CRM expertise (C4C, LST, SAP) experience to enhance training content and provide real-world examples

Guide teams in maximizing the use of CRM tools to improve sales and customer service efficiency

Preferred candidates will possess knowledge of SAP systems, the HVAC industry, and Lennox Commercial sales and service processes

Integrate SAP and HVAC-specific content into training materials to create a well-rounded learning experience

Stay up to date on industry best practices and technological advancements

Gather feedback from participants to continually enhance and refine training programs

Collaborate with T&E Manager and training peers to shape and execute the overall training strategy for Lennox Commercial Sales and Support teams

Establish a methodology and cadence to reassess all systems and process training initiatives, incorporating team and customer feedback to adjust the approach as needed

Establish course content and student learning objectives for the Lennox Commercial Sales team and Lennox Commercial customers

Coordinate onboarding for new employees to ensure a smooth, consistent learning experience

This position could require up to 30% travel for in-person training conducted throughout the US and Canada

Qualification

CRM expertiseSAP knowledgeHVAC industry knowledgeELearning developmentInstructor-led trainingCoaching skillsClassroom managementMicrosoft Office proficiencyProject managementCommunication skillsFacilitation skills

Required

Bachelor's degree preferred in Business, Learning & Development, a related field, or equivalent experience

5+ years of training experience, with strong facilitation, coaching, and classroom management skills

HVAC Industry knowledge

3+ years of system (CRM/C4C LST, SAP) and process expertise

Requires proficiency using Microsoft Office, including Word, Excel, PowerPoint, and Outlook

Strong verbal and written communication skills required

Ability to simplify complex processes and translate system functionality into practical, user-friendly training

Strong project management skills and the ability to work cross-functionally in a fast-paced environment

Preferred

Knowledge of SAP systems, the HVAC industry, and Lennox Commercial sales and service processes

Benefits

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability insurance

12 days of paid time off

2 paid well-being days

1 paid volunteer day

12 paid holidays

3 floating holidays per year

Company

Lennox

Glassdoor4.0

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Founded in 1895

Richardson, Texas, USA

10001+ employees