Apply on Employer Site

Snell & Wilmer · 21 hours ago

Training & Development Specialist

Phoenix, AZ

Full-time

Onsite

Mid Level

Snell & Wilmer is currently seeking an experienced Training and Development Specialist in the Phoenix office. The role involves designing, developing, and delivering training programs to enhance employees' software skills and proficiency, while also creating documentation and ensuring quality assurance in training materials.

AdviceLegal

Responsibilities

Conduct training sessions for internal staff on the functionalities, features, and best practices related to our software solutions

Develop training materials, including presentations, exercises, and demonstrations, to effectively communicate key concepts and workflows

Customize training programs to meet the specific needs and skill levels of different audiences, including end-users, administrators, and technical staff

Assess training effectiveness through feedback mechanisms and adjust training strategies as needed to ensure maximum comprehension and retention

Create and maintain user manuals, guides, tutorials, and other documentation to accompany our software products

Collaborate with subject matter experts and software developers to gather information and ensure accuracy and completeness of documentation

Organize complex technical information into clear, concise, and user-friendly formats suitable for various audiences

Update documentation regularly to reflect software updates, new features, and improvements, ensuring alignment with current software versions

Review existing documentation and training materials to identify areas for improvement, clarity, and consistency

Conduct usability testing of training materials and documentation to identify any usability issues or gaps in information

Work closely with product development teams to provide feedback on user experience and suggest enhancements based on user feedback and usability testing results

Serve as a knowledgeable resource for both internal teams and users, providing support and guidance on software usage and troubleshooting

Foster a culture of continuous learning and knowledge sharing within the organization by contributing to internal training initiatives and mentorship programs

Qualification

Software trainingInstructional designTechnical writingDocumentation toolsCommunication skillsKnowledge transferAttention to detailProject management

Required

Bachelor's degree in computer science, Information Technology, Technical Communication, or a related field

Proven experience in software training, instructional design, or technical writing, preferably in the software industry

Strong proficiency in creating engaging and effective training materials, such as presentations, videos, and interactive tutorials

Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner

Familiarity with industry-standard documentation tools and software

Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment

Strong attention to detail and commitment to quality assurance in both training and documentation deliverables

Maintain strong working knowledge of the Firm's technology systems, by continuing to enhance personal knowledge through ongoing training, reading, and improvement initiatives

Utilize IT ticketing system, provide support with documentation including FAQ's, instructions, procedures, and knowledge-based articles

Provide training to firm's facilities management provider to facilitate requested support

Always provide the highest level of service and satisfaction