ServiceNow · 2 weeks ago
Senior Staff Software Engineer
San Diego, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$169K/yr - $296K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, transforming how organizations work. The Senior Staff Software Engineer will drive architectural decisions, ensure code quality, and mentor engineers, focusing on building scalable and performant systems within the Flow Engine and related components.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
Own critical components of the Flow Engine and related systems, ensuring robustness and efficiency
Collaborate with product managers and other engineering teams to define frameworks for new capabilities (e.g., alert mechanisms, event management integration, etc.) and translate requirements into well-architected solutions, owning features from design through delivery
Lead design discussions enforce SOLID principles and modern software design patterns
Drive clarity on the technical approaches for high-impact customer scenarios, such as queue management and performance optimization
Contribute to the design and implementation of new products and features while enhancing existing product capabilities
Provide architectural guidance for complex features and epics
Integrate automated testing into development workflows to ensure consistent quality across releases
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability
Develop comprehensive test strategies covering functional, regression, integration, and performance aspects
Contribute to internal and external documentation strategies, ensuring technical changes (e.g., Flow Engine enhancements) are communicated effectively without overpromising performance
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Mentor engineers at all levels, offering constructive feedback on debugging, design, and coding practices
Qualification
Required
Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of Software Development experience in Enterprise-Scale Systems
Expert-level experience and understanding of Java, including performance tuning and memory optimization
Proficiency in JavaScript for front-end or full stack development
Strong knowledge of relational databases (design, optimization, and query performance)
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Deep expertise in software architecture and design principals (SOLID, design patterns)
Proficiency in event-driven architecture and alerting frameworks
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness
Strong debugging and problem-solving skills across complex distributed systems
Ability to troubleshoot complex systems and optimize performance across the stack
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Excellent written and verbal communication skills for technical and non-technical audiences
Ability to lead cross-functional initiatives and influence technical direction
Experience working in teams responsible for both engineering and quality
Preferred
Experience In using AI Productivity tools such as Windsurf, Cursor, etc. is a plus or nice to have
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase