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Peckham, Inc. · 4 weeks ago

Entry Level Customer Service Representative - Days/Nights/Weekends - Data Change

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

Peckham Inc. is a company that provides customer service support to government customers. They are seeking an Entry Level Customer Service Representative to assist U.S. citizens by answering phone calls and providing information about policies and procedures.

CivicTech

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide excellent customer service by answering incoming calls in a timely manner

Follow established policies and procedures to respond and route calls appropriately

Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively

Schedule appointments for customers with urgent travel

Access to knowledge base per customer request for information

Verify and record demographic data with caller and escalate customer issues as appropriate

Maintain and improve quality results by adhering to standards and guidelines

Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations

Control the pace and flow of the inquiry/request and manage call time effectively

Follow protocol and apply sensitivity and discretion in handling confidential information

Promote Peckham’s vision, values, and services to all customers and stakeholders

Adhere to organization wide quality standards

Accept other related jobs/duties as assigned

Ability to certify in English

Qualification

Customer service orientationProficient computer skillsProficient in EnglishOral communication skillsWritten communication skillsFlexibility in work hoursMultitaskingProblem-solving skillsTeamwork

Required

High School Diploma or equivalent

At least 18 years of age

U.S. Citizen

Proficient in the English language (written and verbal)

Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance

Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

Ability to take direction within a team setting and complete team related work promptly

Flexibility in work hours and shifts including some weekends as needed

Preferred

Previous contact center experience

Ability to adhere to work schedule

Previous customer service experience

Company

Peckham, Inc.

Peckham, Inc., a nonprofit community vocational rehabilitation organization, is a unique business and human services agency that values quality, diversity and performance.

Founded in 1976