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Spacelabs Healthcare · 1 day ago

Enterprise Integration Manager

Snoqualmie, WA

Full-time

Hybrid

Senior Level

5+ years exp

Spacelabs Healthcare is dedicated to improving patient care and enhancing healthcare systems. They are seeking an Enterprise Integration Manager to provide implementation services for their products, acting as a technical liaison with customers and ensuring successful deployments of their IT solutions.

Health CareInformation Technology

No H1B

Hiring Manager

Tina Cooley

Responsibilities

Remotely install Windows-based applications onto hospital-owned infrastructure. This includes new installations, adding on modules, and software upgrades

Provide consultation to customers for Spacelabs IT products. Effectively communicate client installation requirements. Assist customers with installation in various deployment scenarios using various technologies, including Citrix, Terminal Services, System Management Server, System Center Configuration Manager, etc. Advise customers on hardware specifications required for the successful deployment of Spacelabs products

Maintain expert-level knowledge of applicable Healthcare Information Technology (HIT) interface technologies. Examples include HL7, JSON, Mirth, Connexall, Vocera, AirStrip, print servers, etc

Provide administrative training to customers and internal groups

Provide technical troubleshooting expertise to the customers. Provide top-tier troubleshooting support for software products

Work closely with the Sales staff to set proper expectations for the installations and upgrades

Comply with customer requirements for outage windows and downtime. On occasion, flexible hours are expected in order to accommodate customer installations nationwide

Educate customer IT staff regarding proper requirements and implementation of the Spacelabs products. Occasional training of customer staff and subcontractors may be required

Effectively articulate to our customers’ requirements for a safe, reliable, and secure deployment of Spacelabs products

Ensure good stewardship of company resources

Document configuration changes and project work in near real time. Maintain pristine customer configuration records

Duties may be modified or assigned at any time to meet the needs of the business

Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork

Demonstrate behavior consistent with the company’s Code of Ethics and Conduct

It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem

Above all – always act with integrity. Do the right thing for Spacelabs and its customers

Qualification

HL7 interfacingWindows Server deploymentMS SQL ServerNetwork managementLight scriptingCybersecurity principlesTeam effectivenessCommunicationDetail-oriented

Required

Must have a bachelor's degree or equivalent work experience and training

5+ years of technical experience with the following: LAN concepts and technology, including L2/L3 Switches and VLANs, WAN routing concepts, Network management concepts and associated technologies, Interfacing with HL7, Deployment of software applications using Windows Server and MS SQL Server, Simple SQL queries and concepts, Light Scripting knowledge (such as PowerShell or JavaScript), Deployment of software applications in a virtualization environment

Significant skill in application problem resolution with notable success in troubleshooting software applications in a time-sensitive manner. Must understand how to troubleshoot software effectively in a production environment while minimizing the impact on users

Must have a good understanding of cybersecurity principles in a HIPAA-compliant environment

Must be extremely detail-oriented

Must have excellent verbal, written communication skills and excellent interpersonal skills. This is a customer-facing role

Must have highly developed team effectiveness skills. Must have a track record of working positively and productively in a team environment. Must be highly collaborative

Must be able to work in a time-critical environment and be decisive when faced with complex problems

Must successfully complete onsite Spacelabs training (including training at Spacelabs locations)

Must maintain IT certifications, as appropriate

Must be eligible to work in the U.S. without sponsorship