Liveops, Inc. · 1 month ago
Senior Professional Services Consultant
United States
Full-time
Hybrid
Senior Level
7+ years expLiveops, Inc. is redefining outsourced customer service with cutting-edge technology and empathetic human expertise. The Senior Professional Services Consultant will design, implement, and optimize complex CCaaS and telecom integrations for enterprise clients, ensuring best-practice configurations and seamless interoperability.
Cloud ComputingCrowdsourcingEnterprise SoftwareVirtual Workforce
No H1B
Responsibilities
Lead technical discovery and architecture sessions with client IT teams
Translate client business needs into actionable technical requirements and integration plans
Own CCaaS and telecom integration implementation workstreams
Troubleshoot multi-platform issues across CCaaS, telecom systems, APIs, and network layers
Support Sales Engineering and the Sales team during pre-sales scoping and technical evaluation
Ensure successful onboarding by delivering best-practice configurations and validated architecture
Document integrations, configuration guides, and architecture diagrams
Identify inefficiencies and drive process improvements across Professional Services and internal technical teams
Mentor other team members on elevated technical practices
Qualification
Required
Bachelor's Degree from an accredited 4-year university
7–10+ years of experience in Professional Services, Solutions Engineering, Technical Account Management, or Implementation roles
Hands-on experience implementing CCaaS platforms (Five9, NICE CXone, Genesys Cloud, Amazon Connect, Talkdesk, etc.)
Strong understanding of telephony and networking fundamentals: SIP, RTP, DTMF, SBC configuration, firewall rules, QoS, VPNs
Experience integrating CCaaS or telecom systems via REST APIs, Webhooks, event streams, or middleware solutions
Proficiency with Postman or other API testing platforms
Comfortable reading and creating JSON, XML, and technical documentation
Experience with SaaS architecture, authentication methods (OAuth, SAML, JWT), and modern IT security practices
Knowledge of SFTP, secure data transfer practices, log analysis, and troubleshooting methodologies
HTML/JavaScript/CSS familiarity (light UI customization or widget work)
Ability to sit or stand at a desk for extended periods of time while working on a computer
Available for virtual meetings in a non-distracted environment
Ability to work independently and meet deadlines
Translate client needs into technical requirements and ensure successful implementation
Troubleshoot complex client issues spanning CCaaS, telecom infrastructure, APIs, and networks
Independently manage multiple concurrent implementations while maintaining high-quality delivery
Preferred
Salesforce CTI, CRM telephony integration, or BI/reporting experience a plus
Company
Liveops, Inc.
Liveops redefines modern customer service through tech-powered, human-led solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$81MKey Investors
Benchmark
2015-12-01Acquired
2014-01-27Debt Financing· $30M
2007-02-13Series C· $28M
Leadership Team
Greg Hanover
CEO (CHIEF EXECUTIVE OFFICER) 2017-Present
Purnima King
General Counsel, Chief Compliance Officer
Recent News
2026-01-15
2025-09-02
Company data provided by crunchbase