Daniels Health ยท 1 day ago
IT Service Desk Manager
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $135K/yr
10+ years expDaniels Health is a global leader in medical waste management and healthcare safety solutions, dedicated to making healthcare safer and more sustainable. They are seeking an experienced IT Service Desk Manager to lead the Service Desk team, ensuring exceptional technical support and a world-class user experience for all employees while collaborating with various teams to maintain effective IT operations.
Health CareHealth DiagnosticsManufacturingMedical
Responsibilities
Lead and mentor the Service Desk team, fostering a culture of collaboration, accountability, and continuous improvement
Oversee daily Service Desk operations, ensuring timely, accurate, and high-quality support for end users
Manage IT asset and software lifecycle processes, including procurement, licensing compliance, and inventory control
Monitor and analyze service performance metrics (e.g., ticket resolution times, SLA adherence, customer satisfaction) to identify trends and implement process improvements
Develop and maintain vendor relationships, negotiating and managing service contracts to ensure cost-effectiveness and reliability
Collaborate with cross-functional teams to uphold security standards, regulatory compliance, and system availability
Drive service excellence initiatives, including knowledge base development, automation opportunities, and user experience enhancements
Qualification
Required
10+ years of experience in enterprise IT support, including 7+ years in a leadership capacity
Strong knowledge of ITSM tools (e.g., FreshService, ServiceNow)
Experience with Microsoft 365, networking, and asset management systems
Exceptional communication, leadership, and problem-solving skills
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field
ITIL Certification
Company
Daniels Health
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
501-1000 employees
H1B Sponsorship
Daniels Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dan Daniels
CEO & Founder
Recent News
Precedence Research
2025-07-22
Company data provided by crunchbase