NEOGOV · 1 month ago
Crisis Response Clinician
Durham, NC
Full-time
Hybrid
Entry, Mid Level
$67K/yr - $103K/yr
2+ years expNEOGOV is part of the City of Durham, which is focused on enhancing public safety through community-centered approaches. The Crisis Response Clinician role involves responding to 911 calls related to behavioral health and providing therapeutic interventions in collaboration with a crisis response team.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond to 911 calls involving behavioral health, substance use, intellectual/developmental disabilities, and quality-of-life crises using people-centered, trauma-informed strategies
Collaborate closely with crisis response team members to assess needs, de-escalate situations, and provide therapeutic interventions
Screen and evaluate individuals in crisis, develop care plans, and identify barriers to treatment
Provide follow-up support to individuals and others affected, ensuring connection to appropriate services through warm handoffs or direct transport when necessary
Maintain strong knowledge of DSM-5 criteria, particularly for substance use, severe mental illness (SMI/SPMI), and intellectual/developmental disabilities
Document all interventions accurately and in compliance with program and regulatory requirements
Build and maintain positive, cooperative relationships with clients, staff, community partners, and agencies
Participate in supervision, case conferences, trainings, and professional development activities
Contribute to departmental planning and culture, with a focus on effective crisis response
Demonstrate resilience, self-care, and wellness practices essential to first responder roles
Qualification
Required
Master's degree in social work, psychology, or related human services field or must be Provisionally licensed or fully licensed professional within any of the following areas: Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A), Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A), Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A), Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)
Two years of experience related to assignment
Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times
Must be able to travel to and from worksite and other locations within Durham
Must be able to walk/stand up to 75% of any assigned shift
Preferred
A track record of demonstrating initiative and sound judgment when handling ambiguity
A commitment to and interest in the mission of the department: to enhance public safety through community-centered approaches to prevention and intervention as alternatives to policing and the criminal legal system
A commitment to equity, which could include having already attended racial equity trainings
Experience working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises
Prior experience in outreach/engagement to populations experiencing frequent behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises
Strong knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/Confidentiality standards, utilization review, and data management
Ability to speak two or more languages, with a high priority on Spanish
Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services
Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners
A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham
Benefits
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase