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CLIA | Cruise Lines International Association · 1 month ago

Digital Platform Specialist

Washington, DC

Full-time

Hybrid

Mid Level

$65K/yr - $70K/yr

3+ years exp

CLIA, the Cruise Lines International Association, is seeking a Digital Platform Specialist to manage and optimize their digital platform ecosystem. The role involves technical administration, staff engagement, and ensuring compliance with brand and accessibility guidelines.

Association

Responsibilities

Serve as administrator for select organization-wide digital platforms from both a technical and engagement perspective (i.e. association management system, eCommerce, email marketing platform, online community)

Retrieve, organize, and maintain data views and templates within the association management system (AMS) to support departmental operations and reporting needs

Provide support to the general staff and staff power users of digital platforms to address technical issues and optimization

Serve in a technical capacity by configuring platforms and understanding integrations with other platforms in CLIA’s digital ecosystem

Promotes assigned digital platforms by training and empowering staff champions to increase their engagement with platforms both with internal and external audiences

Develop resources for training and documentation for overall management of digital platforms

Analyze business needs and make recommendations to improve digital platforms for scalability, features, and performance and coordinate efforts with multiple departments and global regions to deliver enhancements and configurations of platforms

Ensure digital platforms comply with CLIA’s brand, UX, accessibility, and platform guidelines

Use analytics and reporting to identify key patterns and deliver engagement metrics

Respond to inquiries from a variety of sources (e.g. staff, outside vendors and service providers, etc.) for the purpose of providing technical assistance and support

Manage vendor relationships and identify how vendor roadmaps and new features can enhance and optimize CLIA’s digital platforms

Qualification

Digital platform administrationData queryingReport configurationUX foundationsAccessibility standardsTechnical supportCustomer serviceProblem-solvingInterpersonal skillsCross-functional teamworkWork ethic

Required

Strong problem-solving skills; is resourceful and likes to figure things out

Tech-savvy with learning new digital platforms quickly and becoming the organization's in-house expert

Excellent interpersonal and internal customer service skills

Ability to work with cross-functional teams located in various geographical locations

Familiarity with UX foundations, accessibility standards, and digital communication optimization

Strong work ethic and ability to work independently while handling multiple tasks

3+ years of job-related experience

Equivalent combination of education and experience

Experiencing administering and managing digital platforms

Experience with data querying, report configuration, and AMS data structures

Preferred

Bachelor's degree preferred

Company

CLIA | Cruise Lines International Association

Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community.

Founded in 1975

Washington, District of Columbia, USA

51-200 employees