J. J. Keller & Associates, Inc. · 1 month ago
IT Service Specialist II
Neenah, WI
Full-time
Onsite
Entry, Mid Level
2+ years expJ. J. Keller & Associates, Inc. is a company focused on creating safer workplaces, and they are seeking an IT Service Specialist II to join their collaborative team. This role involves installing, maintaining, and supporting end-user hardware and software, ensuring seamless operations for both remote and onsite associates.
Responsibilities
Provides front-line support to associates and contractors for all computer and software issues reported via phone, e-mail, Teams, IM, etc. Resolves issues based on internal service level standards
Escalates unresolved issues to the next level support team or appropriate support areas as necessary
Documents all support call issues within tracking software
Installs software patches/upgrades. Assists with testing patches before roll-out
Processes computer access requests for networks and applications based upon standard guidelines and authorization criteria
Prepares equipment for end users including imaging, application installation, initial testing
If working on-site, facilitates shipping of equipment to remote workers and installs/sets-up equipment for on-premise workers
Maintains accurate inventory records
Abides by all corporate data security policies and participates in security audits
Assists with application testing, routine application maintenance, and database updates
Provides Tier 2 support for escalated issues
Provides mentorship, assistance and training to other team members as needed
Creates and maintains support and training documentation, and knowledgebase articles
Analyzes and communicates support trends and makes recommendations. Develops and implements action plans to remedy problem areas
Participates in data security audits and assists with implementing/monitoring security controls
Performs administration on at least 50% of supported systems
Performs project work as assigned to investigate new/changing technologies or issues
Qualification
Required
2+ years' experience in a Microsoft Windows user support role providing hardware and software support, Microsoft 365, Active Directory and Mac computer support
Demonstrated ability to support at least 50% of support systems
Associate's Degree in computer science or a technology-related field
In lieu of Degree, may consider 2 additional years of directly related experience
Must be proficient in the use of a PC, Mac and MS Office Suite, including intermediate to advanced functions
Technical knowledge of PC and Mac operating systems, web-based programs and internet browsers
Basic knowledge of networking and relationship databases
Technical knowledge of software installations
Excellent customer service skills
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to handle multiple tasks simultaneously
Good time-management and prioritization skills
Ability to perform project work, including leading projects either independently or in a team setting
Ability to mentor and train others
Requires moderate to frequent lifting and moving of IT equipment up to 40 lbs
Preferred
A+ Certification desired
Company
J. J. Keller & Associates, Inc.
Since we began as a family-owned company in 1953, our purpose at J. J. Keller & Associates, Inc.
1001-5000 employees
H1B Sponsorship
J. J. Keller & Associates, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Rustin Keller
President & CEO
Aaron Zuberbier
Lead Sales Representative - Resale Partners
Company data provided by crunchbase