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Lytx, Inc. · 1 month ago

Senior Client Success Manager (Enterprise)

United States

Full-time

Remote

Senior Level

$92K/yr - $116K/yr

5+ years exp

Lytx, Inc. is a leader in the video telematics industry, dedicated to protecting and connecting fleets and drivers worldwide. The Senior Client Success Manager will serve as a trusted partner for strategic clients, guiding them through all client lifecycles and ensuring successful adoption of Lytx products through tailored solutions and strong relationship management.

Corporate TrainingFleet ManagementLogisticsTransportationVideo

Culture & Values

Responsibilities

Serve as the main point of contact for the Client’s Safety, Fleet and Operational Teams for Lytx program-related topics

Monitor and ensure delivery against contractual commitments including program enablement’s, service and support, and implementation requirements

Leverage technical expertise to help diagnose issues and drive solutions

Develop and execute Account Plans that align with client business objectives, including identifying expansion opportunities and working collaboratively with sales to renew and grow NRR

Prepare and present strategic business reviews and consultative recommendations to client leadership teams, fostering strong partnerships and driving improved value recognition from their Lytx relationship through successful adoption of proposed solutions

Identify and nurture long-term relationships with Strategic and Operational client stakeholders, including VP and C-level executives, to ensure ongoing executive access and retention

Conduct regular analysis and review of progress toward established goals (both internal and external); track and measure KPIs; identify portfolio performance risks and develop mitigation plans

Monitor client health, address issues proactively, and drive contract renewals while minimizing churn

Work to identify any actions or missing actions that may introduce risk into the customer’s success; research and analyze root cause for risk-related actions; develop and execute a plan to reduce and/or mitigate the identified risk

Provide strategic guidance to help clients operationalize, integrate, and sustain the Lytx program within their broader workflows, processes, and organizational culture

Lead ongoing education, enablement, and best practice sharing through training sessions, consultative support, and proactive day-to-day engagement

Support clients in maximizing the full value of the Lytx platform by ensuring effective adoption, workflow integration, and utilization of key features, insights, and performance tools

Qualification

Enterprise Client SuccessAccount ManagementSaaS experienceProject ManagementTechnical CommunicationProblem-solvingCustomer FocusOrganizational SkillsRelationship BuildingAdaptability