Outbound Customer Service Representative jobs in United States
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Wrench Group · 4 weeks ago

Outbound Customer Service Representative

positionAnaheim, CA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Wrench Group is seeking a full-time Outbound Customer Service Representative to join their team dedicated to delivering the best customer service experience. The role involves handling high volume inbound and outbound customer service calls, responding to inquiries, and maintaining accurate customer information.

ElectronicsHardwareHeating Ventilation and Air Conditioning (HVAC)Real Estate
badNo H1Bnote

Responsibilities

Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable

Qualification

Customer service experienceBasic computer proficiencyMicrosoft applicationsService Titan experienceFluent in English

Required

1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for long periods of time
Must be able to work evenings and weekends when needed

Preferred

High School Diploma or GED preferred
Experience with Service Titan is a plus

Benefits

Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan
Life Insurance, Short-Term and Long-Term Disability
Special Program Options FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth

Company

Wrench Group

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Wrench Group offers home repair, replacement and maintenance services specializing in heating and ventilation.
dateFounded in 2015
location
Marietta, Georgia, USA
people-size5001-10000 employees
web-link
https://www.wrenchgroup.com

Funding

Current Stage
Late Stage
Total Funding
$1.3B
2025-09-12Debt Financing· $1.3B
2022-11-09Private Equity
2019-04-08Acquired

Leadership Team

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Jackie Capozzi
National Strategic Partnership Manager
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Ken Veneziano
Chief Legal Officer
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Recent News

PR Newswire
Abacus Plumbing Dominates Houston and Austin with Multiple Awards in 2025
2025-11-04
citybiz
Q&A with Ken Haines, CEO of Wrench Group
2025-08-22
Business Wire
TSG Consumer Partners and Oak Hill Partner with Leonard Green and Management to Enhance The Wrench Group’s Next Phase of Growth
2025-03-28
Company data provided by crunchbase