Apply on Employer Site

University of Richmond · 3 months ago

System Administrator and User Support Specialist

UR Main Campus

Full-time

Onsite

Mid Level

$47K/yr - $62K/yr

3+ years exp

The University of Richmond is seeking a Systems Administration and User Support Specialist to enhance the use of the Technolutions Slate CRM platform. The role involves providing user support, developing core CRM functionality, and ensuring data integrity while collaborating on cross-functional projects.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools

Customize the CRM configuration in Slate to meet the unique needs of different offices/departments

Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus

Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs)

Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance

Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications

Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system

Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users

Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices

Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources

Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently

Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus

Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality

Develop tools and practices for auditing data in Slate to maintain data integrity

Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications

Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies

Assist Slate users with matching and duplication issues in data imports

Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications

Continuously evaluate existing team processes and identify areas for improvement

Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack)

Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration

Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports

Qualification

CRM configurationData integrity auditingUser trainingMicrosoft SuiteRelational database managementAnalytical skillsProcess documentationTraining material developmentFERPA complianceProblem-solving skillsInterpersonal skillsCommunication skillsAttention to detail

Required

Advanced knowledge of relational database (CRM) configuration and management

Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems

Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources

Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment

Demonstrated ability to learn new systems, procedures, and processes quickly and independently

Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus

Demonstrated ability to create system/process documentation, develop training materials/plans, and train users

Proficiency in Microsoft suite of products

Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information

Bachelor's degree required

3-5 years of experience working in CRM/relational database systems required

Preferred

Knowledge of student information systems (SIS) preferred

Prior higher education experience preferred

Experience in reporting, UX/UI design, and/or web development preferred

Company

University of Richmond

Glassdoor4.6

University of Richmond is a school in Richmond.

Founded in 1830

Richmond, Virginia, USA

1001-5000 employees

http://www.richmond.edu/

H1B Sponsorship

University of Richmond has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (8)

2023 (6)

2022 (6)

2021 (7)

2020 (7)