Member Experience Specialist (Bilingual) jobs in United States
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Base Power Company · 1 month ago

Member Experience Specialist (Bilingual)

positionAustin
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

Base is America’s next-generation power company, focused on transforming the electricity grid through distributed batteries. The Member Experience Specialist will provide exceptional customer support, advocate for the brand, and ensure member satisfaction through effective communication and problem-solving.

BatteryElectrical DistributionEnergyEnergy ManagementEnergy StorageIndustrialPower Grid

Responsibilities

Engage with members across phone, email, text, and other communication channels, delivering personalized and delightful experiences that leave a lasting impact
Troubleshoot and resolve member issues related to Base Power's innovative products, ensuring seamless and satisfying solutions
Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every concern is addressed promptly and efficiently
Partner with engineering, marketing, and operations teams to streamline processes, enhance the member experience, and drive continuous improvement
Act as the “voice of the customer”, gathering valuable feedback and insights to shape the future of our products and services
Create and maintain detailed documentation, knowledge bases, playbooks, and team resources to ensure consistency in service
Support new members during onboarding to ensure they understand and can fully utilize Base Power's products from the start

Qualification

Fluency in SpanishCustomer service experienceAnalytical thinkingTechnical proficiencyMulti-taskingEmpathetic communicationWriting skillsAttention to detailCalm under pressureTeam player

Required

1-5 years of experience
Fluency in Spanish (written and spoken) is required
Empathetic communicator who loves connecting with people and making them feel heard
Strong writing skills with excellent grammar, tone, and clarity
Ability to think analytically and creatively to resolve complex issues and suggest process improvements
Attention to detail in communicating accurately and clearly, tracking customer interactions, and documenting solutions
Skilled at managing multiple tasks and inquiries simultaneously while meeting deadlines and response time goals
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support
Tech savvy, with a knack for quickly mastering new tools and systems
Team player motivated by the mission who always puts the company's best interests first

Company

Base Power Company

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Base is building the future of American power. The grid is the largest, most complex machine in the world.
dateFounded in 2023
location
Austin, Texas, USA
people-size201-500 employees
web-link
https://www.basepowercompany.com

Funding

Current Stage
Growth Stage
Total Funding
$1.27B
Key Investors
AdditionThrive Capital
2025-10-08Series C· $1B
2025-04-09Series B· $200M
2024-05-07Series A· $68M

Leadership Team

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Zachary Dell
Co-Founder and CEO
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Recent News

Business Wire
Base Power Builds out Senior Legal and Policy Leadership, Naming Zina Bash as Chief Legal Officer and Travis Kavulla as Head of Policy
2026-01-16
globalventuring.com
The most active corporate investors of 2025
2025-12-31
SiliconHills
Austin Energy Startup Base Power Raises $1 Billion in Series C Funding
2025-12-28
Company data provided by crunchbase