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NEOGOV · 3 weeks ago

Veteran's Services Representative

Ukiah, CA

Full-time

Onsite

Entry Level

$49K/yr - $60K/yr

1+ years exp

NEOGOV is seeking a Veteran's Services Representative to provide essential support and assistance to veterans and their dependents within Mendocino County. The role involves counseling, guidance, and advocacy to help veterans access their earned benefits and services.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provides counseling, information, and advocacy to veterans and/or their dependents regarding available financial, educational, vocational, legal, and medical benefits

Ensures veterans and/or their dependents are informed of their rights and entitlements under federal, state, and local laws

Researches, gathers, and evaluates records, documentation, and other evidence to support claims for benefits; assists veterans and/or their dependents in obtaining required materials such as military, medical, and legal records

Prepares, submits, and monitors claims and appeals through appropriate federal, state, and local channels, ensuring compliance with all procedural and regulatory requirements

Interviews veterans and/or their dependents to assess needs and eligibility and advises on the full range of veterans’ benefits and services, including inter-agency programs and community resources

Maintains accurate and confidential client records, correspondence, and casefiles in accordance with legal and departmental standards; prepares reports and correspondence as required

Represents and advocates for veterans and their dependents before the U.S. Department of Veterans Affairs (VA) and other agencies in the preparation and presentation of claims and appeals, including cases involving denied benefits

Monitors, interprets, and applies federal, state, and local laws, regulations, and guidelines pertaining to veterans’ benefits; stays current with legislative and regulatory changes affecting veterans programs

Participates in outreach activities, including attending and representing the department at meetings of veteran associations, community events, and professional developmental trainings

May transport veterans to and from VA hospitals

Performs other related duties as assigned

Qualification

Veterans benefits knowledgeClaims processingBilingual English/SpanishReport preparationEffective communicationClient advocacyResearch skillsRecord keepingProblem-solving

Required

High school diploma or GED

One (1) year related work experience involving program services, administrative support, or public contact support

Valid California driver's license

Must obtain accreditation by the California Department of Veterans Affairs as a Claims Representative in accordance with Title 38 Code of Federal Regulations (CFR) Part 14 within twelve (12) months of appointment

Knowledge of applicable Federal, State, and County laws and regulations pertaining to veterans' rights, benefits, and obligations

Knowledge of comprehensive range of benefits, services, and programs available to veterans and/or their dependents

Knowledge of policies, practices, and procedures for preparing, submitting, and tracking claims and appeals for veterans' benefits and services

Knowledge of external governmental agencies, community resources, and veterans' organizations that provide services and assistance to veterans and their families

Knowledge of record keeping, report preparation, filing methods, and records management techniques

Skill in preparing clear and concise reports, correspondence and other written materials

Skill in record keeping principles and practices, including the creation and maintenance of files and claim tracking methods to ensure compliance with mandated deadlines

Skill in effective written and oral communication skills, including correct English usage, grammar, spelling, and punctuation as required for preparing correspondence, reports, and other documents

Skill in exercising tact, discretion, initiative, and independent judgment within established guidelines

Skill in identifying, analyzing, and resolving office administrative and operational issues in an office environment

Skill in researching, compiling, and summarizing a variety of informational and statistical data from a variety of resources

Skill in applying logical reasoning and problem-solving skills to interpret and explain complicated policies, procedures, and protocols

Skill in courteous and effective oral communication with a diverse range of individuals, including internal and departmental staff and citizens, in order to give and receive information in a courteous manner

Ability to establish and maintain effective working relationships with others

Ability to interpret and translate pertinent legal requirements into clear and precise language

Ability to assess individual's problems and to tactfully gather personal background information

Ability to prepare and present reports in both oral and written form

Ability to sit, use hands to finger, handle, or feel objects, to reach with hands and arms, and speak and hear

Ability to lift and/or move up to 25 pounds