Paradies Lagardère · 1 month ago
Front of House Manager - Paradies Lagardère - Berkshire Farms
Boston, MA
Full-time
Onsite
Mid LevelParadies Lagardère is a company that values a positive culture and customer service. They are seeking a Front of House Manager to lead the restaurant team, ensure exceptional guest experiences, and maintain operational standards.
Hospitality
Responsibilities
Must have a passion for the guest!
Must say “Yes”, “Please”, and “Thank You”!
Must smile often!
Exceed First Class Service standards and behavior with guests, business partners, and peers
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes
Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations
Warmly greets and acknowledges guests upon arrival
Serve as a role model and provide accessibility to staff while developing leadership and motivational skills
Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks
Supporting programs to enhance staff morale and training, which includes writing of schedules
Effectively lead the restaurant while the Manager or Assistant Manager is not present
Acts with integrity and honesty while promoting the company culture
Assist with food, beverage, labor-management costs, receiving, storage, and inventory management
Lead each shift by delegating duties, assigning tasks, and following up with all team members
Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members
Must be proficient in each area of the restaurant to assist when necessary
Follow inventory control procedures to reduce product loss
Maintain cleanliness and organization throughout the restaurant
Prepare food when necessary
Check food quality and temperatures throughout the day to maintain Health and Safety regulations
Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures
Follow proper procedures and guidelines for opening and closing the restaurant
Identify back-ups in the kitchen and work with managers to re-organize when necessary
Must demonstrate a commitment to getting the job done. Hours will vary on a weekly basis based on workload and deadlines. Working during weekends, holidays, and peak business periods may be required according to the manager’s schedule
Assists with cash-out procedures
Assists with POS training
Enthusiastically supports decisions once made by Paradies Lagardère and management
Open-minded to feedback
Perform other duties as assigned
Qualification
Required
Must have a passion for the guest!
Must say 'Yes', 'Please', and 'Thank You'!
Must smile often!
Exceed First Class Service standards and behavior with guests, business partners, and peers
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes
Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations
Warmly greets and acknowledges guests upon arrival
Serve as a role model and provide accessibility to staff while developing leadership and motivational skills
Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks
Supporting programs to enhance staff morale and training, which includes writing of schedules
Effectively lead the restaurant while the Manager or Assistant Manager is not present
Acts with integrity and honesty while promoting the company culture
Assist with food, beverage, labor-management costs, receiving, storage, and inventory management
Lead each shift by delegating duties, assigning tasks, and following up with all team members
Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members
Must be proficient in each area of the restaurant to assist when necessary
Follow inventory control procedures to reduce product loss
Maintain cleanliness and organization throughout the restaurant
Prepare food when necessary
Check food quality and temperatures throughout the day to maintain Health and Safety regulations
Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures
Follow proper procedures and guidelines for opening and closing the restaurant
Identify back-ups in the kitchen and work with managers to re-organize when necessary
Must demonstrate a commitment to getting the job done
Hours will vary on a weekly basis based on workload and deadlines
Working during weekends, holidays, and peak business periods may be required according to the manager's schedule
Assists with cash-out procedures
Assists with POS training
Enthusiastically supports decisions once made by Paradies Lagardère and management
Open-minded to feedback
Perform other duties as assigned
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
ServSafe Food Manager's Certification or equivalent
Ability to take direction and collaborate in a team environment
Ability to work in a high energy and demanding environment
Good communication skills and the ability to work independently as well as with other team members
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers
Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions
Must be able to sustain performance under conditions of stress - such as tight deadlines and detailed questioning
Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present
Strong self-motivation, leadership, and organizational skills
Positive interpersonal skills
Ability to work various shifts in a 7/365 team-oriented environment
Excellent customer service skills and an ability to communicate effectively, in English
Self-starter able to prioritize and handle various tasks simultaneously
Proficiency required in reading, writing, and mathematics, in English
Ability to lift a minimum of 25 lbs
Perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances
Standing for long periods and the ability to work in an environment with varying temperatures
Preferred
Practical experience as a supervisor in the hotel/restaurant industry, preferred
Company
Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
Founded in 1960
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregg Paradies
President and CEO
John Jamison
EVP and Chief Financial Officer
Company data provided by crunchbase