Milestone Electric, Air & Plumbing · 1 month ago
DFW Area Drain Cleaning Technician
Garland, TX
Full-time
Onsite
New Grad, Entry LevelMilestone Electric, Air & Plumbing is a fast-growing organization in Dallas Fort Worth, specializing in plumbing, electric, and HVAC services. The Drain Cleaning Technician will perform drain services, ensure customer satisfaction, and collaborate with Field Advisors while adhering to safety protocols and maintaining accurate documentation.
Building MaintenanceElectrical DistributionHome ServicesLighting
Responsibilities
Perform Drain Services:
Conduct thorough diagnostics and perform drain cleaning services efficiently and effectively
Use specialized equipment to clear clogs, perform rooter services, and ensure proper drainage system functionality
Customer Service Excellence:
Provide a professional, courteous, and informative experience to every customer
Explain services and solutions clearly, ensuring customers understand the scope of work and costs involved
Maintain high levels of customer satisfaction to build long-term relationships
Lead Generation and Upselling:
Identify opportunities for additional services, including potential issues in need of further diagnostics or repairs
Convert 20% of service calls into qualified leads for Field Advisors to follow up on
Collaboration with Field Advisors:
Work closely with Field Advisors to ensure seamless handoffs and collaboration on potential upsell opportunities
Documentation and Reporting:
Complete all necessary paperwork and digital reports, ensuring accurate records of each job, including services performed, customer feedback, and any follow-up actions needed
Use camera and digital analysis tools when required, especially for more complex issues
Safety and Compliance:
Adhere to all safety protocols, regulations, and company policies during service delivery
Keep all tools and equipment in good condition and ensure a clean and organized work environment on-site
Technical Skill Development:
Stay up-to-date with the latest drain cleaning techniques and technology
Participate in ongoing training programs to enhance your skills, with the aim of becoming a highly trained specialist in camera
Qualification
Required
Conduct thorough diagnostics and perform drain cleaning services efficiently and effectively
Use specialized equipment to clear clogs, perform rooter services, and ensure proper drainage system functionality
Provide a professional, courteous, and informative experience to every customer
Explain services and solutions clearly, ensuring customers understand the scope of work and costs involved
Maintain high levels of customer satisfaction to build long-term relationships
Identify opportunities for additional services, including potential issues in need of further diagnostics or repairs
Convert 20% of service calls into qualified leads for Field Advisors to follow up on
Work closely with Field Advisors to ensure seamless handoffs and collaboration on potential upsell opportunities
Complete all necessary paperwork and digital reports, ensuring accurate records of each job, including services performed, customer feedback, and any follow-up actions needed
Use camera and digital analysis tools when required, especially for more complex issues
Adhere to all safety protocols, regulations, and company policies during service delivery
Keep all tools and equipment in good condition and ensure a clean and organized work environment on-site
Stay up-to-date with the latest drain cleaning techniques and technology
Participate in ongoing training programs to enhance your skills, with the aim of becoming a highly trained specialist in camera
Benefits
401K matching, Medical, Dental, Vision and more for team members and their families - with perks such as 12 free telehealth primary and urgent care visits
Paid Holidays and Paid Time Off that start as soon as you onboard
$25 per month CrossFit Membership
Company provided uniforms
Stocked Company Truck (we pay fuel, tolls, vehicle maintenance & repairs)
Free RightNow Media subscription
Annual Company and Family Events
Work/ Life balance
Real Estate Benefits- even for first time home buyers
Discounted rates on any services performed at your home through Milestone or it's affiliate companies
Room for advancement and continuing education
Being able to work for one of DFWs "TOP PLACES TO WORK"
Working for 5 x GOLD for DFW'S BEST in Electrical, HVAC & Plumbing
Company
Milestone Electric, Air & Plumbing
Milestone is the leader in home services across the DFW area.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Schultz
Chief Financial Officer and Chief Strategy Officer
Averie Respondek
Executive Partner
Recent News
Company data provided by crunchbase