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Nationwide · 1 month ago

Claims Adjuster II, Field Property - National Catastrophe ($5000 Sign-on Bonus)

Nebraska

Full-time

Hybrid

Mid Level

3+ years exp

Nationwide is a company dedicated to helping people protect what matters most to them. The Claims Adjuster II will manage property claims in response to catastrophic events, providing support to policyholders and communities during recovery processes. This role requires extensive travel and strong communication skills to handle emotionally charged conversations with customers.

BankingFinancial ServicesInsuranceLife Insurance

Responsibilities

Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures

Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines

Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures

Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions

Maintains current knowledge of local industry repair procedures and local market pricing

Submits severe incident reports, reinsurance reports and other information to claims management as needed

Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation

Initiates and conducts follow-ups through proficient use of claims and other related business systems

Delivers outstanding customer service to all internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service

Qualification

XactimateProperty claims handlingEstimate writingCustomer serviceCommunication skillsEmotional intelligenceCritical thinkingOrganizational skills

Required

Prior insurance field/property claims handling or adjusting experience

Proficiency with Xactimate

Prior estimate writing experience

Ability to handle claims of varying complexity from start to finish

Prior experience working on site in a catastrophe environment

Ability to carry a ladder and climb a roof

Strong customer service competency

Strong written and verbal communication skills

Undergraduate degree or equivalent experience

State licensing where required

Successful completion of required/applicable claims certification training/classes

Three to five years of related property claims experience or comparable job-related experience, or education preferred

General knowledge of insurance theory and practices, and contracts and their application

Property estimating and automated claims systems

Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims

Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience

Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions

Ability to establish repair requirements and cost estimates for property losses

Ability to evaluate and successfully advise on property claims

Organizational skills to prioritize work

Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public

Ability to efficiently operate a personal computer and related claims and business software

Able to provide leadership to less experienced claims associates

Must be able to safely access and inspect rooftops using a ladder

Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12

Preferred

Experience in a customer service environment, including flexible work schedules and extended work hours

Commercial claims property experience

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

And more

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees