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The Washington Post · 1 month ago

Summer Intern, IT Operations

DC-Washington-TWP Headquarters

Internship

Onsite

Intern

The Washington Post is on a mission to deliver riveting storytelling for all of America. They are seeking a ServiceNow Intern to support efforts in improving automation, streamlining service delivery, and enhancing the employee experience.

Newspapers

Growth Opportunities

No H1B

Responsibilities

Assist with configuration and administration of ServiceNow modules (e.g., Incident, Request, Knowledge)

Help build and maintain workflows, forms, and automation using no-code/low-code tools

Support data cleanup, reporting, dashboard creation, and quality assurance testing

Document processes, updates, and user guides to improve adoption and consistency

Collaborate with Support team members to develop solutions

Participate in small-scale enhancement projects, contributing to design discussions and testing

Qualification

ServiceNowIT service managementNo-code/low-code toolsData integrityWorkflow designDocumentationCross-department collaboration

Required

A foundational understanding of IT service management concepts (ITSM) or coursework in information systems, computer science, or related fields

Interest in developing solutions in ServiceNow

Interest in integrating platforms like OKTA, Jamf, Workday, etc. into ServiceNow

You must be enrolled in a degree-seeking program at the time of submitting this application

Preferred

Preference is given to candidates with 2+ years of experience in developing technology solutions

Benefits

Exclusive events like our annual intern hackathon

Lunch seminars from leaders across the company

Company

The Washington Post

Glassdoor4.1

The Washington Post is an award-winning news leader whose mission is to connect, inform, and enlighten local, national and global readers with trustworthy reporting, in-depth analysis and engaging opinions.

Founded in 1877