DCPS ยท 3 weeks ago
Snow Zone Manager
Commerce City, CO
Part-time
Onsite
Mid Level
$35/hr - $40/hrDCPS is seeking a Snow Zone Manager responsible for managing snow removal operations. The role involves overseeing crews, ensuring service quality, conducting quality checks, and collaborating with team members to maintain efficient snow management processes.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Attend weekly snow operations meetings with assigned snow managers
Work with Territory Manager and snow division team to assess performance on previous storms, identify areas for improvement and develop and execute a strategy to remedy the deficiencies
Work with dedicated snow manager managing the restock teams to ensure that supplies are stocked, vehicles and equipment are in working order and crews are available
Identify potential weaknesses and 'what-if' scenarios and work with others to develop backup plans
Ensure snow crews have property maps, and all related snow removal supplies/equipment
Put plans in place to flex-up for large or prolonged storms, including extra equipment and second shifts of laborers based off site estimates and predicted forecasted storm
Develop the proper contingency plans for Site/Support Managers and Crew Leaders as appropriate or where applicable
Recap sent to the Territory Manager of your action plans stating where you stand before leading in to the Snow/Ice event and the progressive phases of the snow removal process
Assume full responsibility during a storm of a Zone consisting of 6-10 sites
Documentation of start, stop times from employees and subcontractors using Start Up/Close out Ops Form
Documentation using SiteFotos mobile app to take pictures of proof of work, and verification of needs
Continuously following up throughout the event to each site assigned in Zone to get pulse checks on progress
Efficiently utilize labor, allowing for all hours paid to be invoiced to customers
Problem solve and move crews around per the needs of each individual property
Prioritize the work based on the timing of the storm, and the needs of the route
Create efficient clean up routes using only the labor needed to get the job completed in a cost-effective manner
Executing quality control efforts after a snowstorm
Submitting cleanup/ice control plans for each phase of the storm (1st Push, 2nd Push, Cleanup & Ice Control)
Recap sent to Territory Manager each day/night at the end of each phase stating where you stand
Where applicable holding site/support managers and leads accountable for completing their documentation, SiteFotos activity and driving good Housekeeping with all the crews as well as Quality and Safety
Monitor and track progress of all phases and identify areas for improvement and create action plans to impact this and cover in the following weekly ops meeting
Execute daily inspections to identify and remediate thaw-refreeze issues beyond last phase of the storm and storm close out
Ensure that properties are restocked between storms, and fully staffed for any upcoming snow events
Audits timecards submitted by in-house personnel as well as timecards and invoices submitted by subcontractors
Reconcile TSheets activity to the Snow paper timesheets
Reconcile all breakdowns that occurred during the event and ensure work order needs are communicated to the Territory Manager
Ensure packets (Startup Close Out Log, timecards & invoices) are being tuned in by deadline given by Division Manager
Will ensure we get workers paid and customers invoiced quickly
Assisting with Paperwork packet escalations from the admin team and or the Territory Manager
Qualification
Required
Deep understanding of the snow industry
Proven track record of snow management
Ability to conduct thorough quality checks
Ability to identify potential issues and communicate hazards
Experience collaborating with team members to maintain a safe and efficient snow management process
Ability to lend support and leadership to Site/Support Managers, Leads and Crews during an active storm
Commitment to customer satisfaction and reducing customer complaints & Slip/Fall Claims
Ability to promptly address quality concerns and rectify them
Ability to develop proper contingency plans for Site/Support Managers and Crew Leaders
Ability to document start, stop times from employees and subcontractors
Ability to utilize SiteFotos mobile app for documentation
Ability to efficiently utilize labor and prioritize work based on storm timing and needs
Ability to create efficient clean up routes in a cost-effective manner
Ability to execute quality control efforts after a snowstorm
Ability to monitor and track progress of all phases and identify areas for improvement
Ability to execute daily inspections to identify and remediate thaw-refreeze issues
Ability to audit timecards and reconcile activity
Ability to ensure timely submission of paperwork packets
Ability to build strong relationships with customers, snow managers, and crews
Ability to provide reports and updates to upper management
Ability to conduct thorough quality checks on properties within the Zone
Ability to identify potential liability issues and prioritize areas requiring immediate attention
Ability to manage teams and crews effectively
Ability to work overnight hours
Ability to attend weekly snow operations meetings in person or via TEAMS
Ability to assist with other duties as needed
Ability to participate in trainings and presentations as needed
Ability to work outdoors in various weather conditions
Company
DCPS
DCPS is a single-source provider of integrated services to commercial property owners and managers.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase