Lyft · 1 month ago
Head of Trust & Pay
San Francisco, CA
Full-time
Hybrid
Director/Executive
$268K/yr - $335K/yr
13+ years expLyft is a company dedicated to serving and connecting people, and they are seeking an executive to lead their Trust & Pay organization. This role involves overseeing payments, identity, and trust products, managing a cross-functional team, and driving initiatives that influence business growth and customer experience.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Define and execute the strategy and roadmap for payments, identity, and trust platforms aligned with company growth objectives
Drive initiatives with multi-million dollar impact on ride volume, margin improvement, and cost efficiency
Make strategic tradeoffs between growth opportunities, fraud prevention, platform investments, and business-as-usual operations
Partner with senior leadership across the company to align priorities and secure resources for critical initiatives
Lead and develop a diverse organization spanning engineering, product management, data science, analytics, and operations
Build a high-performing culture focused on customer impact, technical excellence, and data-driven decision making
Provide coaching and mentorship to team leads and senior individual contributors across disciplines
Foster collaboration across functions and create clarity around roles, responsibilities, and decision-making
Own delivery of initiatives that reduce customer friction, improve conversion rates, and drive ride volume growth
Lead efforts to minimize fraud losses and unauthorized activity while maintaining seamless customer experiences
Manage platform costs and optimize payment processing economics
Reduce support volume and customer pain points through proactive platform improvements
Strengthen payment infrastructure to support domestic growth and international expansion
Enhance fraud detection and prevention capabilities to stay ahead of evolving threats
Build reusable platform services that accelerate partner integrations and new product development
Ensure platform reliability, security, compliance, and scalability as transaction volumes grow
Collaborate with Driver, Rider, and Growth teams to optimize end-to-end customer journeys
Work with Legal, Compliance, Risk, and Finance on regulatory requirements and risk management
Partner with Customer Support and Operations teams to identify and resolve systemic issues
Manage relationships with external partners including payment processors, fraud vendors, and financial service providers
Establish clear metrics, goals, and accountability frameworks to track progress and impact
Manage resource allocation across growth initiatives, platform investments, and support commitments
Drive operational reviews and continuously improve team processes and delivery velocity
Balance multiple competing priorities and communicate tradeoffs transparently
Qualification
Required
13+ years of relevant experience with at least 5 years in senior leadership roles managing cross-functional teams (>100 people)
Proven track record leading organizations that include engineering, product, and data science functions
Deep expertise in at least two of: payments/fintech, identity/authentication, fraud prevention, or consumer platforms
Strong business acumen with demonstrated ability to drive measurable outcomes (revenue growth, cost savings, conversion improvements)
Experience managing complex initiatives with significant dependencies across multiple teams
Technical background with ability to engage on system design, architecture, and technical tradeoffs
Excellent communication and influencing skills with ability to build consensus among diverse stakeholders
Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
Preferred
Experience in marketplace, e-commerce, or two-sided platform businesses
Background building payments or financial products for consumer applications
Track record optimizing customer onboarding, conversion funnels, and authentication flows
Experience with fraud prevention strategies and balancing security with user experience
International or multi-regional platform experience
Knowledge of payment network economics and cost optimization strategies
Experience managing analytics and operations functions alongside engineering and product teams
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
2026-01-17
thecanadianpressnews.ca
2026-01-16
Company data provided by crunchbase