Ziply Fiber · 1 month ago
Director, Voice Engineering & Operations
Greater Seattle Area
Full-time
Onsite
Director/Executive
15+ years expZiply Fiber is committed to enhancing the connected lives of communities through its advanced fiber network. The Director of Voice Engineering & Operations will lead a team in managing voice services and driving the strategic vision for voice engineering and operations, ensuring optimization and scalability of the network.
InternetManufacturingTelecommunications
No H1B
Hiring Manager
Karen K.
Responsibilities
Management and motivation of all members of the Voice Engineering & Operations team
Responsible for the Voice VoIP &TDM Networks, including Voice Mail system, and ensuring optimization for:
Least cost routing, capacity, reliability & software updates
Planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches
Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC
Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately:
E911 & NG911
Voice Mail
Operator Services & Directory assistance
Stir/Shaken & Robo Call mitigation
SS7 network
LERG Updates along with its associated translation changes
CALEA
Tracebacks
Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory
Management of all Voice Engineering & Operations vendors related to the day-to-day “care & feeding” of the Voice network
Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence
Oversee Voice network capital budget process & planning within Engineering
Mentor, coach, review performance & develop team members to pursue their management or technical career track
Performs other duties as required to support the business and evolving organization
Qualification
Required
Bachelor's Degree, or higher, in related field; or equivalent combination of education and experience required
Minimum of fifteen (15) years of experience in telecommunications, preferably in voice engineering
Minimum of ten (10) years in a strategic leadership or management role overseeing technical teams
Experience in a Class 4 or 5 TDM/Soft Switch/Hybrid Central Office environment such as Metaswitch, Lucent 5ESS, Nortel DMS10,100, Lucent GTD5, and Siemens DCO a plus
Experience with network monitoring, management and troubleshooting with various tools such as Packet Sniffer utilities, Wireshark and Metaswitch SAS a plus
Understanding of feature delivery in VoIP environment (hosted services, SIP trunking, PRI trunking via IAD, VoIP CPE, enhanced business features, etc.)
Understanding of VoIP protocols, SIP signaling with emphasis on RTP and SDP, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms
Excellent written and verbal communication skills across all levels (team members, peers & senior management)
Ability to work independently and apply sound judgment and reasoning skills to a variety of situations
Ability to multi-task and collaborate effectively with other personnel to meet deadlines
Strong verbal and written communication, attention to detail, and organizational skills
Ability to work within critical deadlines
Ability to adjust to rapidly changing priorities and schedules
Ability to provide excellent customer service
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position
Preferred
Experience with hosted and cloud-based voice applications and services preferred
Experience in designing, installing and maintaining secure IP networks preferred
Company
Ziply Fiber
Ziply Fiber offers fiber-optic phone, TV, and internet with coverage checks, support, and package details.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Cable ONE
2024-11-05Acquired
2022-11-04Corporate Round· $50M
2022-09-08Private Equity· $450M
Leadership Team
David Bohan
Chief Financial Officer
Christopher Denzin
Chief Operating Officer
Recent News
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